Remote Tax Pro: TurboTax Expert & Client Advocate

Intuit, Inc.; College Park (MD); Remote; USD 29,000 - 39,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Benefits

Job summary

Intuit, Inc. is seeking a tax professional to assist TurboTax customers remotely. You will guide customers through tax preparation, explain complex tax terms, and deliver high-quality service using Intuit technology.

The role emphasizes empathy, accuracy, and effective communication, with training and certifications as needed. The position is remote, with a focus on customer satisfaction and compliance.

Qualifications

• 2+ years of recent experience preparing federal and state individual 1040 returns for at least 30 clients per season using commercial tax software.

Responsibilities

• Virtual, customer-facing role using video software to interact with customers.
• Provide tax advice and full service return preparation and signature.
• Answer tax and product questions and perform tax calculations.
• Create high-quality customer interactions with empathy and expertise in tax preparation.
• Document customer interactions and adhere to policy and training requirements.

Skills

Tax preparation

Customer service

Video communications

Attention to detail

Bilingual English/Spanish

Communication skills

Tax software

Tools

Tax software

Job description

Intuit, Inc. is seeking a tax professional to assist TurboTax customers remotely. You will guide customers through tax preparation, explain complex tax terms, and deliver high-quality service using Intuit technology.

The role emphasizes empathy, accuracy, and effective communication, with training and certifications as needed. The position is remote, with a focus on customer satisfaction and compliance.