Remote Tax Pro for TurboTax Support

Intuit, Inc.; Kansas City (MO); Remote; USD 25,000 - 39,000; Part time

Job summary

Intuit seeks a motivated tax professional to assist customers with TurboTax, providing expert tax guidance and preparation services remotely. You will explain tax terms, ensure accurate returns, and deliver a high-quality customer experience using video communications.

Preferred candidates have 2+ years of federal/state return prep, active PTIN, and the ability to obtain required licenses. The role requires a dedicated internet connection and strong communication skills.

Qualifications

• 2+ years of federal/state tax return preparation experience.
• Active PTIN and state licenses or ability to obtain.
• Willing to work minimum 20 hours per week.
• Proficient with computer software and video communication tools.
• Excellent verbal and written communication skills.

Responsibilities

• Virtual, customer-facing role using video communications to interact with customers.
• Provide tax advice, full service return preparation, product inquiries and tax calculations.
• Document customer interactions and resolve inquiries per policies.
• Meet KPI metrics and participate in training and development.

Skills

Tax preparation

Customer service

Video communication tools

Bilingual English/Spanish

Education

State licenses

Tools

TurboTax software

Job description

Intuit seeks a motivated tax professional to assist customers with TurboTax, providing expert tax guidance and preparation services remotely. You will explain tax terms, ensure accurate returns, and deliver a high-quality customer experience using video communications.

Preferred candidates have 2+ years of federal/state return prep, active PTIN, and the ability to obtain required licenses. The role requires a dedicated internet connection and strong communication skills.