Remote Tax Pro: Expert Return Prep & Support

Intuit, Inc.; City of Rochester (NY); Remote; USD 30,000 - 39,000; Part time

Job summary

Intuit, Inc. seeks a customer-focused tax professional to assist TurboTax users remotely in preparing federal and state returns. You will guide customers through tax terms, provide advice, and ensure accuracy using TurboTax software.

Strong communication and problem-solving skills are essential for this fast-paced, virtual role. The position requires a PTIN, willingness to complete training, and the ability to work at least 20 hours per week from a home office in the United States.

Qualifications

• 2+ years of federal and state individual 1040 tax returns experience.
• Must have/obtain PTIN and state licenses if required.
• Proficient with TurboTax and related tech tools.

Responsibilities

• Work virtually in a customer-facing capacity using video software to assist taxpayers.
• Provide tax advice, full service return preparation, and software support.
• Document customer interactions and maintain KPI targets.
• Complete required training and stay compliant with policy and security standards.

Skills

Tax preparation

Customer service

Bilingual English/Spanish

Video calls

Education

PTIN

Tools

TurboTax

Job description

Intuit, Inc. seeks a customer-focused tax professional to assist TurboTax users remotely in preparing federal and state returns. You will guide customers through tax terms, provide advice, and ensure accuracy using TurboTax software.

Strong communication and problem-solving skills are essential for this fast-paced, virtual role. The position requires a PTIN, willingness to complete training, and the ability to work at least 20 hours per week from a home office in the United States.