Remote Tax Prep Specialist – Virtual Support Pro

Intuit, Inc.; Kennesaw (GA); Remote; USD 25,000 - 36,000; Part time

Job summary

Intuit, Inc. is seeking a motivated tax preparation professional for a remote, customer-facing role supporting TurboTax customers. You will provide tax guidance, full service return preparation, and product support via video and voice tools while maintaining high-quality interactions and compliance with policies.

Requirements include 2+ years of federal/state 1040 experience, active PTIN, and willingness to work at least 20 hours per week from a US residence. Bilingual English/Spanish is a plus.

Qualifications

• 2+ years of recent experience preparing federal and state 1040 returns for at least 30 clients per season.
• Must possess or be able to obtain any related State licenses, certificates, permits, or bonds.
• Must possess an active PTIN.
• Working knowledge of Circular 230.
• Willing and available to work a minimum of 20 hours per week.
• Proficient with technology; solid knowledge of computer operations and software.
• Strong customer service skills – interact with customers through video/audio tools professionally.
• Excellent verbal and written communication skills.
• Critical thinking, problem solving, research skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Must have (or be willing to obtain) a dedicated hardwired internet connection meeting Intuit Security criteria.
• Bilingual English/Spanish communication a plus.
• Must reside in the United States.

Responsibilities

• This is a virtual, customer-facing role; you will use video communications software to interact with customers.
• Help TurboTax customers with tax advice, full service return preparation and signature, product inquiries, and tax calculations.
• Create high quality customer interactions and experiences with empathy and expertise in tax preparation.
• Utilize government websites, resources, and team expertise to deliver the right answer in everyday language.
• Apply defined practices and company policies to troubleshoot tax advice and preparation inquiries.
• Document customer interactions.
• Meet company KPI metrics and Big Bet Goals.
• Participate in pilot testing, projects, and experience validations as needed.
• Complete required training and development as determined by the business.

Skills

Tax prep

Customer service

Bilingual EN/ES

Communication

Job description

Intuit, Inc. is seeking a motivated tax preparation professional for a remote, customer-facing role supporting TurboTax customers. You will provide tax guidance, full service return preparation, and product support via video and voice tools while maintaining high-quality interactions and compliance with policies.

Requirements include 2+ years of federal/state 1040 experience, active PTIN, and willingness to work at least 20 hours per week from a US residence. Bilingual English/Spanish is a plus.