Remote Tax Operations Tech Lead

OSV; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Remote work

Job summary

OneSource Virtual (OSV) seeks a Technical Tax Operations Lead to serve as the primary technical operations liaison during implementation, onboarding, testing, and production. You will provide advanced troubleshooting, data validation, and tax setup guidance to ensure seamless onboarding and ongoing tax operations for payroll clients.

The role involves escalation of complex issues, API integrations, and file-based processing, with a focus on data quality, readiness, and customer satisfaction in a

Qualifications

• 7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms.
• Ability to analyze XML, CSV, TXT, JSON and related integration files.
• Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred.
• Experience troubleshooting complex customer-facing software implementations.
• Experience supporting APIs, integrations, data imports, and file-based processing solutions.
• Experience managing escalated support incidents and technical support queues.

Responsibilities

• Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports.
• Identify, investigate, and resolve data quality issues before production deployment.
• Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns.
• Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues.
• Coordinate customer history loads, parallel testing datasets, and production cutover readiness.
• Support ongoing customer data synchronization and update processes.
• Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files.
• Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations.
• Validate inbound and outbound file specifications.
• Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes.
• Serve as Tier 2 escalation support for complex customer incidents and operational issues.
• Assist customers with production operational readiness and daily processing support.
• Manage technical support tickets through investigation, prioritization, documentation, communication, and closure.
• Document recurring issues and contribute to the knowledge base and SOP development.
• Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities.
• Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows.
• Track defects, testing outcomes, and readiness checkpoints.
• Verify end-to-end customer processing before go-live.

Skills

Data analysis

Escalation management

APIs

Production support

Tools

XML

CSV

TXT

JSON

Job description

OneSource Virtual (OSV) seeks a Technical Tax Operations Lead to serve as the primary technical operations liaison during implementation, onboarding, testing, and production. You will provide advanced troubleshooting, data validation, and tax setup guidance to ensure seamless onboarding and ongoing tax operations for payroll clients.

The role involves escalation of complex issues, API integrations, and file-based processing, with a focus on data quality, readiness, and customer satisfaction in a