Remote Tax Expert - CPA/EA | TurboTax Specialist

Intuit, Inc.; Norwalk (CT); Remote; USD 65,000 - 90,000; Full time

Job summary

Intuit, Inc. is seeking a knowledgeable tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, explain tax concepts, and perform full-service returns with accuracy.

The role emphasizes strong communication, confidentiality, and the ability to work with government sites and resources to provide clear, actionable answers. Training and ongoing development are provided.

Qualifications

• Must possess active unrestricted credential: CPA/EA/Practicing Attorney with tax preparation experience.

Responsibilities

• Provide tax guidance and full-service return preparation for TurboTax customers.
• Interact with customers via video and audio tools to explain tax terms and processes.
• Document interactions and resolve inquiries using government resources and team expertise.
• Meet KPIs and participate in pilot tests and trainings.
• Ensure compliance with Circular 230 and security requirements.

Skills

Communication skills

Customer service

Problem solving

Tech proficiency

Bilingual (English/Spanish)

Education

CPA/EA/Practicing Attorney credential

Tools

TurboTax / tax prep software

Smartlook video tool

Job description

Intuit, Inc. is seeking a knowledgeable tax professional to assist TurboTax customers remotely. You will guide clients through tax preparation, explain tax concepts, and perform full-service returns with accuracy.

The role emphasizes strong communication, confidentiality, and the ability to work with government sites and resources to provide clear, actionable answers. Training and ongoing development are provided.