Remote Systems Support Technician

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Systems Support Technician I to provide technical assistance to staff in a remote setting. The ideal candidate will handle end-user requests and maintain equipment while ensuring customer satisfaction. This entry-level position requires a high school diploma and MCP certification, along with knowledge of PC repair and Windows systems.

Qualifications

• 1 year experience in a technical support role in a Windows network environment.

Responsibilities

• Respond to end user requests regarding hardware and software issues.
• Install and maintain end-user equipment while ensuring customer satisfaction.
• Perform routine system maintenance and assist with network upgrades and services.

Skills

PC hardware repair

Windows Operating Systems

MS Office

Service desk tickets

Education

High School Diploma

MCP certification

Job description

A company is looking for a Systems Support Technician I to provide technical support to staff in a remote setting.

Key Responsibilities

• Responds to end user requests regarding hardware and software issues
• Installs and maintains end-user equipment while ensuring customer satisfaction
• Performs routine system maintenance and assists with network upgrades and services

Required Qualifications

• High School Diploma required
• 1 year experience in a technical support role in a Windows network environment
• MCP certification required
• Knowledge of PC hardware repair, Windows Operating Systems, and MS Office
• Experience with service desk tickets and queue trends for problem resolution