Remote Systems Engineer I - Infrastructure & Support

Dyopath; United States; Remote; USD 68,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Job summary

DYOPATH is seeking a Systems Engineer I to help maintain client environments, monitor servers, manage access, and resolve connectivity issues. This remote role supports customers across the United States and reports to the Supervisor, NOC. The schedule is 8:30 a.m.

to 5 p.m. EST, Monday through Friday, with a salary range of $68,000–$75,000 annually. Ideal candidates have at least two years in networking or a related field, and a bachelor’s degree in information technology is preferred.

Qualifications

• Two years of experience in a networking or related technical field.
• Bachelor’s degree in information technology preferred.
• A+ certification and Microsoft certifications preferred.

Responsibilities

• Create and maintain user accounts, security access, and permissions for client workgroups and domains.
• Maintain familiarity with client hardware and operating systems.
• Monitor servers to identify performance concerns and troubleshoot issues.
• Install new server software, apply security patches, update existing applications, and remove unused software.
• Conduct backups and preventative maintenance for client systems.
• Respond to user connectivity concerns and resolve issues within the scope of the role.
• Escalate more complex technical problems to the appropriate higher-level engineer.
• Teach users how to operate equipment and use supported technology effectively.
• Assist with communications hardware installations and minor equipment repairs as part of training and development.
• Communicate clearly with leaders, teammates, and customers.
• Help build strong customer relationships and high levels of satisfaction.

Skills

Customer-first communication

Organizational skills

Independent and collaborative work

Clear business writing

Problem solving

Process improvement

Core values alignment

Education

Bachelor’s degree in information technology

A+ certification

Microsoft certifications

ASTEA familiarity

Tools

ASTEA familiarity

Microsoft certifications

Job description

DYOPATH is seeking a Systems Engineer I to help maintain client environments, monitor servers, manage access, and resolve connectivity issues. This remote role supports customers across the United States and reports to the Supervisor, NOC. The schedule is 8:30 a.m.

to 5 p.m. EST, Monday through Friday, with a salary range of $68,000–$75,000 annually. Ideal candidates have at least two years in networking or a related field, and a bachelor’s degree in information technology is preferred.