Remote System Quality Analyst I - Canada | Growth Path

Remote; San Francisco (CA); Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Fully remote work from Canada

Permanent, full‑time employment

Flexible scheduling

Training on internal systems

Career progression opportunities

Job summary

Partner Company in Canada is seeking a System Quality Analyst I to maintain reliability of digital systems used by internal teams and clients. You will perform UAT, regression testing, and validate releases before go‑live, while documenting processes and supporting projects in a fully remote environment.

You will collaborate with Business Analysts and IT to investigate defects, manage tickets, and coordinate deployments every few weeks.

Qualifications

• Post‑secondary diploma or degree or equivalent experience.
• Strong analytical and problem‑solving abilities across interconnected systems.
• Experience with software testing activities (UAT, regression, test cases).
• Familiarity with CRM platforms such as Dynamics 365 or comparable systems.
• Experience using Zendesk or Jira for ticketing and issue tracking.
• Ability to learn complex system logic and communicate findings clearly.

Responsibilities

• Investigate and resolve system issues reported by internal teams and clients.
• Differentiate training questions from defects and route appropriately.
• Escalate defects to IT and coordinate timely resolutions.
• Perform UAT and regression testing on front‑end maintenance releases.
• Validate changes and sign off before production deployment.
• Serve as SME for assigned systems and support projects.
• Document knowledge, troubleshooting steps, and procedures.
• Collaborate with Business Analysts and IT to resolve defects.
• Support client escalations related to online bookings and services.
• Manage tickets in Zendesk, from triage to resolution.
• Contribute to deployments roughly every 3–4 weeks, around 6 PM ET.

Skills

Analytical skills

Troubleshooting

Testing experience

Team collaboration

Communication skills

Education

Post-secondary diploma or degree

Tools

Zendesk

Jira

Power Platform

Dynamics 365

Dataverse

Job description

Partner Company in Canada is seeking a System Quality Analyst I to maintain reliability of digital systems used by internal teams and clients. You will perform UAT, regression testing, and validate releases before go‑live, while documenting processes and supporting projects in a fully remote environment.

You will collaborate with Business Analysts and IT to investigate defects, manage tickets, and coordinate deployments every few weeks.