Bilingual Systems Quality Analyst I (100% Remote)

LifeWorks; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work option

Job summary

TELUS Health is seeking a Bilingual Systems Quality Analyst II for a 100% remote role with optional in-person attendance at a TELUS Health office, if available in your area. You will analyze business and technical requirements, develop and execute tests, document defects, and ensure testing activities meet established standards.

You will collaborate to maintain test documentation, support continuous improvement, and contribute to delivering high-quality solutions that meet business needs in a

Qualifications

• Degree/experience in QA and business analysis.
• Strong attention to detail and analytical thinking.
• Able to summarize complex information clearly.
• Able to manage priorities independently and meet deadlines in a changing environment.
• Excellent verbal and written communication in French and English.
• Comfortable with new systems and tools.

Responsibilities

• Analyze business and technical documentation to identify testing requirements, scenarios, and test cases.
• Plan and prepare testing activities, ensuring appropriate test coverage and the application of effective testing techniques.
• Develop and document test scenarios and test cases using established testing tools.
• Maintain and update the test catalogue as new products/features are introduced or modified.
• Execute tests within integrated solutions to validate functionality and quality standards.

Skills

Attention to detail

Analytical thinking

Summarizing complex information

Time management

Teamwork

Bilingual communication

Verbal and written communication (FR/英

Learning new systems/tools

Education

Degree in Quality Assurance, Business Administration, or equivalent

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Systems Quality Analyst II (100% Remote)

As Systems Quality Analyst , you will be responsible for analyzing business and technical requirements, developing test scenarios and test cases, and executing tests to ensure the quality and reliability of our solutions. You will identify, document, and follow up on defects while ensuring that testing activities are completed according to established standards and procedures.

In this role, you will collaborate with team members to maintain accurate test documentation, support continuous improvement initiatives, and contribute to the successful delivery of high-quality solutions that meet business needs.

This is a remote position with the option for in-person attendance at a TELUS Health office, if available in your area.

Responsibilities

• Analyze business and technical documentation to identify testing requirements, scenarios, and test cases.
• Plan and prepare testing activities, ensuring appropriate test coverage and the application of effective testing techniques.
• Develop and document test scenarios and test cases using established testing tools.
• Maintain and update the test catalogue as new products, features, and functionalities are introduced or modified.
• Execute tests within integrated solutions to validate functionality and ensure quality standards are met.
• Identify, document, and report defects following established procedures and guidelines.
• Follow up on reported defects to ensure timely resolution and verify that corrections have been successfully implemented.
• Monitor testing progress and provide regular status updates to the team manager.
• Prepare, review, and update procedure documentation to support testing activities and promote best business practices (BBP).
• Collaborate with team members to ensure testing activities are completed efficiently and within established deadlines.
• Contribute to continuous improvement initiatives to enhance testing processes and overall quality.

Qualifications and Skills

Succeeding as a QA Analyst will require the following core qualifications and skills:

• Degree in Quality Assurance, Business Administration, or equivalent work experience.
• Strong attention to detail, analytical thinking, and ability to summarize complex information.
• Comfortable performing routine tasks while maintaining accuracy and consistency.
• Ability to manage priorities independently and meet deadlines in a changing environment.
• Strong teamwork skills, with the ability to work both collaboratively and independently.
• Excellent verbal and written communication skills in both French and English.
• Strong aptitude for working in a computerized environment and learning new systems and tools.

Annual salary range $50,000 to $65,000

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.