Remote Supports Program Lead

Choices In Community Living Inc.; Dayton (OH); Remote; USD 60,000 - 85,000; Full time

Job summary

Choices In Community Living Inc. seeks a Remote Supports Program Manager to lead remote services for residents, ensuring program quality and regulatory compliance. You will develop and oversee Remote Support Professionals, ISPs, and related documentation while coordinating staff scheduling and coverage across shifts.

The role emphasizes supervising RSPs, training, QA, and stakeholder relations, with focus on confidentiality and policy adherence in a residential setting. Ohio regulations apply.

Qualifications

• High school diploma or GED required.
• Background in technology preferred.
• Strong reading, writing, and oral communication skills.
• Basic math skills and computer literacy.

Responsibilities

• Deliver high-quality remote support services (RSS) as assigned.
• Manage all aspects of service implementation in accordance with ISPs, ensuring compliance with Ohio Department of Developmental Disabilities (ODDD) regulations.
• Creation/ updating individual hardware and software plans.
• Coordinate and utilize various resources to meet client needs, reflecting them in the ISP.
• Schedule staffing for open shifts and provide direct coverage when needed.
• Maintain confidentiality and update sensitive information as required.
• Provide supervision, support, and training for RSPs.
• Conduct staff meetings, oversee documentation, and ensure compliance with agency policies.
• Maintain and update program documentation, including training materials.
• Oversee QA, audits, and program reviews while managing reporting and documentation processes.
• Build and maintain strong relationships with clients, SSA staff, coworkers, and other stakeholders as appropriate.
• Supervise and document employee performance, ensuring compliance with agency standards.
• Serve as the primary point of contact for staff or client concerns, escalating issues as needed.
• Coordinate installation and troubleshooting of remote equipment.
• Respond to emails and phone calls promptly, including after-hours availability as required.
• Work approximately 30 RSP third–shift hours per week.
• Ensure compliance with agency personnel policies, operational procedures, and regulatory standards.

Education

High school diploma or GED

Background in technology preferred

Strong reading, writing, and oral communication skills

Basic math skills and computer literacy

Job description

Choices In Community Living Inc. seeks a Remote Supports Program Manager to lead remote services for residents, ensuring program quality and regulatory compliance. You will develop and oversee Remote Support Professionals, ISPs, and related documentation while coordinating staff scheduling and coverage across shifts.

The role emphasizes supervising RSPs, training, QA, and stakeholder relations, with focus on confidentiality and policy adherence in a residential setting. Ohio regulations apply.