REMOTE SUPPORT TECHNICIANS

Daikin Comfort; Chesterfield (MO); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled HVAC technician to provide remote troubleshooting and technical support for HVAC systems. In this role, you will diagnose issues, assist field technicians, and ensure optimal system performance. Your expertise in Direct Digital Control and HVAC systems will be crucial as you collaborate with engineering teams and conduct training sessions. This position offers a unique opportunity to make a significant impact in a dynamic environment focused on innovation and customer satisfaction. If you have a passion for technology and a commitment to excellence, this role is perfect for you.

Qualifications

• 3+ years experience in building automation or HVAC control systems.
• Strong knowledge of DDC components and mechanical HVAC systems.

Responsibilities

• Diagnose HVAC system issues remotely and provide technical support.
• Maintain detailed records of customer interactions and solutions.

Skills

Troubleshooting HVAC systems

Technical guidance

Customer support

Software diagnostics

Documentation

Training

Collaboration

Direct Digital Control (DDC)

Mechanical HVAC systems

IT Networking components

Electrical troubleshooting

Control strategies

Education

High School Diploma or GED Equivalent

Tools

Remote monitoring software

HVAC control systems

BAS systems (Alerton Compass, Desigo, Total Control, Niagra 4)

Job description

• Remote Troubleshooting: Diagnose and resolve issues with HVAC systems by communicating with on-site technicians or end-users through phone, email, or remote software tools.
• Technical Support: Provide technical guidance to field technicians on installations, repairs, and system optimizations. Offer assistance in understanding technical manuals, schematics, and wiring diagrams.
• Customer Support: Assist customers with operational questions, settings adjustments, and system optimization to ensure optimal performance.
• Software Diagnostics: Use remote monitoring software to identify system faults, perform remote resets, adjust settings, and provide feedback on HVAC system health.
• Documentation: Maintain detailed records of customer interactions, issues resolved, and solutions provided. Document recurring problems and suggest preventive measures.
• Training: Occasionally conduct training for field technicians and customers on system usage, best practices, and troubleshooting.
• Collaboration: Work closely with engineering teams, product managers, and field technicians to relay feedback from the field and assist in product development or improvements.
• Perform other tasks as assigned.

Nature & Scope:

• Works within well-defined instructions.
• Uses established procedures and works under supervision to perform assigned tasks.
• Work is closely supervised.

Knowledge and Skills:

• Strong knowledge of Direct Digital Control (DDC) components and major building systems.
• Proficiency in troubleshooting, maintaining, and calibrating control components.
• Operational knowledge of mechanical HVAC systems.
• Ability to configure IT Networking components including routers, ports, switches, firewalls, and addresses.
• Programming in at least one language or function block.
• Ability to troubleshoot High and Low voltage electrical knowledge.
• Knowledge of control strategies and devices.

Experience:

• 3 years of experience in building automation (BAS/BMS) or HVAC control systems.
• Experience with BAS systems such as Alerton Compass, Desigo, Total Control, and Niagra 4.

Education:

• High School Diploma or GED Equivalent.

Physical Requirements/Work Environment:

• Must be able to perform essential responsibilities with or without reasonable accommodations.

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.