IT Field Technician - Lancaster, PA

Darkhorse Tech, Inc.; Lancaster (Lancaster County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in Dental-Specific IT solutions is seeking an IT Field Technician for the Lancaster, PA area. The role involves providing top-notch customer service and technical support to clients in dental offices. You will gain hands-on experience troubleshooting hardware, software, and network issues, all while working closely with a team dedicated to exceptional service.

Qualifications

• 1-2 years of tech support experience required.
• 1-2 years of customer service experience required.
• Strong communication and time management skills preferred.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Perform maintenance tasks on end-user devices.

Skills

Problem solving and troubleshooting skills

Excellent customer service skills

Excellent verbal and written communication

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Join to apply for the IT Field Technician - Lancaster, PA role at Darkhorse Tech, Inc.

2 days ago Be among the first 25 applicants

Join to apply for the IT Field Technician - Lancaster, PA role at Darkhorse Tech, Inc.

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

About Darkhorse Tech

Darkhorse Tech provides comprehensive Dental-Specific IT services to our clients including ongoing support (Managed Services), startup projects & expansions (planning, design, buildouts) as well as software & hardware sales and maintenance.

As a leader in the industry, we have created and continue to foster relationships with all leading-edge technology companies servicing the Dental community. Our company was created by founder and CEO, Reuben Kamp who left his job at a nationwide Dental IT company to build a relationship-focused version of a Managed Service Provider (MSP) which creates true partnerships with its clients.

Constantly building on our 10+ years of experience we are now servicing roughly 1300 clients in all 50 states and continue to see massive growth while focusing on maintaining unparalleled support for our Dental Practice partners. With technicians on the ground throughout the country we offer in-person as well as remote support.

About You

Service first. Providing exemplary service means recognizing it. Have you put off a call to your cell phone company because the idea of waiting on hold, requesting a manager only to fight for a solution seems exhausting? Have you ever been pleasantly surprised by a service organization where your call is addressed efficiently, with care and acknowledgement that you are their top priority because you (as a client) are the lifeblood of their business? There is a huge difference in these approaches, and the latter builds loyalty and trust which is vital to the health of any business.

You are solution-oriented and accountable. When given an opportunity to address an issue you follow service standards and quickly provide a solution, if you can’t you are able to escalate the issue and alert your manager to your need/want for knowledge and growth - all while communicating progress in a professional and engaging manner with the client.

Part of our team! While service tickets are addressed individually our crew is always ready to support one another, you will both receive and provide help as we are all working toward the same goal. Together we provide a level of service that our clients dream of and that we stand behind.

Field Technician Summary

As a remote Field Technician in the Lancaster, PA area, you will travel to dental offices in your assigned region to assist with varying technical issues. You will build relationships with clients and help them find solutions while providing exceptional customer service. When you are not working on-site, you will work from home to provide assistance to clients remotely. In this role you will gain exposure to a wide variety of products and services because we assist our clients with technical problems concerning hardware, software, peripheral equipment like phones and printers, and specialized dental imaging products. We also manage routine maintenance and installations for our clients throughout the country.

Responsibilities

• Provide excellent customer service via phone, remote, and on-site technical support
• Walk clients through diagnostic procedures to identify and resolve errors
• Communicate with vendors to request service, update, and resolve open tickets
• Adhere to established methods for responding to and documenting support requests
• Perform maintenance tasks on end user devices
• Provide ongoing user training and self-fix solutions to clients
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
• Handle technical requests such as password resets, drive mapping, and user account setup
• Run network lines, punch down cable, and terminate RJ45 connections
• Provide Saturday coverage as part of an on-call rotation schedule
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more
  
  

Qualifications And Skills

• Excellent verbal and written communication
• Proven time management skills
• Proven reliability and the ability to work independently
• Excellent customer service skills
• Problem solving and troubleshooting skills
• 1-2 years of tech support experience
• 1-2 years of customer service experience
• Bachelor’s degree in Information Technology or Computer Science is preferred
• Must have reliable transportation
  
  

Hours: Monday through Friday 8:00am to 5:00pm EST with a rotating Saturday shift

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

Referrals increase your chances of interviewing at Darkhorse Tech, Inc. by 2x

Get notified about new Information Technology Field Technician jobs in Lancaster, PA.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.