Remote Support Technician Full-Time / Part-Time Pahrump, NV or Remote

All-Tech Services; Pahrump (NV); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Direct Impact

Flexible Scheduling

Diverse Technical Work

Grow With Us

Job summary

All-Tech Services, based in Pahrump, NV, seeks a Remote Support Technician to diagnose and resolve customer issues over the phone and via remote access tools. You will support Windows and macOS, printers, networks, surveillance systems, and VoIP platforms, delivering clear guidance to non-technical users.

You’ll join a small team with real responsibility, working across diverse technologies and ensuring timely ticket closure while maintaining a calm, professional demeanor under pressure.

Qualifications

• Patient, clear communicator who can explain technical problems without jargon.
• Self-motivated and able to manage your own queue without close supervision.
• Reliable. You show up, follow through, and own your tickets from open to closed
• Fast learner who is comfortable picking up new systems and tools quickly
• Professional and calm under pressure, even with frustrated customers

Responsibilities

• Diagnose and resolve technical problems for customers over the phone and via remote access tools
• Support Windows and macOS systems including hardware, software, and connectivity issues
• Assist with network, printer, surveillance, and VoIP troubleshooting remotely
• Document all work clearly in ticketing systems and follow up until issues are closed
• Communicate technical information clearly and patiently to non-technical users
• Escalate complex issues appropriately and follow up to confirm resolution
• Monitor and respond to alerts from remote monitoring and management (RMM) software
• Support onboarding of new client systems and perform routine maintenance tasks remotely

Skills

Clear communication

Self-motivation

Reliability

Fast learner

Professional under pressure

Tools

TeamViewer

ScreenConnect

Job description

Full-Time / Part-Time Pahrump, NV or Remote

About All-Tech Services

At All-Tech Services, we keep businesses and homes running. Based in Pahrump, NV, we handle everything from network installations and computer repair to managed cybersecurity, surveillance, and VoIP systems. We are a small team that takes pride in doing the job right the first time and building long-term relationships with our clients. Every person on the team contributes directly to outcomes that matter: reliable technology for the people and businesses who depend on it.

The Role: Remote Support Technician

This role involves diagnosing and resolving technical problems for customers over the phone and via remote access tools. You will work across a wide range of technologies including Windows and macOS systems, printers, networks, surveillance systems, and VoIP platforms. You must be able to communicate clearly with non-technical users and stay patient and professional under pressure. We are a small team where every technician has real responsibility and direct impact on the quality of service our clients receive.

What You'll Do

• Diagnose and resolve technical problems for customers over the phone and via remote access tools


• Support Windows and macOS systems including hardware, software, and connectivity issues


• Assist with network, printer, surveillance, and VoIP troubleshooting remotely


• Document all work clearly in ticketing systems and follow up until issues are closed


• Communicate technical information clearly and patiently to non-technical users


• Escalate complex issues appropriately and follow up to confirm resolution


• Monitor and respond to alerts from remote monitoring and management (RMM) software


• Support onboarding of new client systems and perform routine maintenance tasks remotely

What We're Looking For

• Patient, clear communicator who can explain technical problems without jargon


• Self-motivated and able to manage your own queue without close supervision


• Reliable. You show up, follow through, and own your tickets from open to closed


• Fast learner who is comfortable picking up new systems and tools quickly


• Professional and calm under pressure, even with frustrated customers

What You'll Bring

• Experience supporting Windows and macOS systems


• Familiarity with printers, office hardware, and peripherals


• Basic networking knowledge including TCP/IP, DNS, and DHCP


• Experience using remote access or RMM tools (TeamViewer, ScreenConnect, etc.)


• Familiarity with surveillance systems and VoIP platforms. Experience with either is a plus


• Windows Server or Linux experience is a plus


• Strong written and verbal communication skills

Why All-Tech Services?

Direct Impact

We are a small team. Your work shows up immediately in the quality of service our clients receive. There is no layer of bureaucracy between you and results.

Flexible Scheduling

We work around your availability and schedule jobs responsibly. We respect your time.

Diverse Technical Work

You will work across computers, networks, surveillance, VoIP, and more. No two days look the same.

Grow With Us

As All-Tech expands, we invest in the people already on the team. Reliable contributors have a clear path forward.

If you take your work seriously, treat clients well, and want to be part of a team that does the same, we want to hear from you.