(Remote) Support Specialist

N. Harris Computer Corporation - CAD; Orlando (FL); Remote; USD 40,000 - 50,000; Full time

Job description

Join a Harris' division, the SilverBlaze team, and be part of an exciting, rapidly growing, international software development organization specializing in Customer Web Portals for the Utilities industry.

Harris is currently searching for an enthusiastic, quick learner to work in the SilverBlaze organization to provide technical support to our existing customers using the software platform.

This person will interface with our utility customers, Harris sister companies, and our development team to provide support and resolution for technical issues. As a member of our highly respected team, this individual will play an active role in delivering exceptional customer support that is helpful and timely. The ideal candidate should be a team player with strong interpersonal skills. Candidates need to be self-motivated, self-learning, and detail-oriented.

This remote role is open to candidates anywhere in Canada and the US, working primarily in the EST timezone. There is minimal travel involved, mainly for AGM or team meetings. SilverBlaze's head office is located in Richmond Hill, Ontario. Remote work opportunities are available.

What your impact will be :

1. Collaborate effectively with cross-functional teams as a team player
2. Communicate clearly, presenting technical and non-technical information effectively
3. Prioritize customer satisfaction with a customer-centric approach

What we are looking for :

1. Bachelor's degree, relevant technical diploma, or equivalent industry experience
2. Proficiency in API Testing (SOAP API, TestServer, Postman API)
3. Familiarity with database tools such as SSMS, Dbeaver, and PowerShell for scripting
4. Experience installing and configuring Apache HTTP Server
5. Knowledge of Apache Tomcat Server installation and configuration
6. Ability to analyze Apache log files for troubleshooting
7. Experience with Virtual Machines (VMs)
8. Ability to set up and maintain VPN connections
9. Intermediate knowledge of MS Office 365

What would make you stand out :

• Knowledge of the utility industry is a plus

What we can offer :

• Flexible work conditions
• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision coverage from day one
• Employee stock ownership and RRSP matching programs
• Lifestyle rewards

Salary : $40K-$50K

About us :

SilverBlaze is an award-winning software innovation, development, and consulting firm. Founded in 1999, SilverBlaze provides utility companies with highly customizable web customer portals and smart forms software.

• Click to learn more about SilverBlaze.

About Harris :

Harris is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris invests in proprietary software and market expertise to serve utility, local government, school districts, public safety, and healthcare sectors. Harris continues to grow through reinvestment in people, products, and acquisitions.

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