Remote Support Lead

PACS in; Farmington (UT); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through innovative leadership and quality care. As a remote support lead, you will play a crucial role in assisting technicians and users, ensuring that technology runs smoothly and efficiently. This position offers the chance to engage in impactful projects that make a real difference in healthcare delivery. With a commitment to employee well-being, the company provides a comprehensive benefits package that supports your lifestyle. If you're ready to embrace a mission of creating meaningful change, this opportunity is perfect for you.

Benefits

Health Coverage

PTO and Vacation

Financial Wellness

Retirement Planning

Support When You Need It

Qualifications

• 1+ years experience with Microsoft systems and Office.
• Strong knowledge of server administration and networking.

Responsibilities

• Install and troubleshoot PACS computer systems and hardware.
• Assist users and maintain user accounts and email.
• Monitor and maintain PACS technology knowledge base.

Skills

Microsoft Operating Systems

Office Suite

Active Directory

Networking

Customer Service

Problem Solving

Education

CompTIA Certification

MTA Certification

Job description

PACS is elevating healthcare by revolutionizing our approach to leadership and quality care. Guided by our core values of love, excellence, trust, accountability, mutual respect, and fun, we strive to foster a culture of compassionate care within our teams and the communities we serve. As we grow rapidly, exciting opportunities await you to engage in impactful projects and contribute valuable insights to stakeholders nationwide.

If you're ready to make a difference and embrace our mission of creating real change, we invite you to join us at PACS. Together, let's shape the future of healthcare!

Join Our Team and Thrive!

At PACS, we believe our employees are our greatest asset. That's why we offer an exceptional benefits package designed to enhance your well-being and support your lifestyle:

• Health Coverage: Medical, dental, and vision plans to keep you and your family healthy.
• PTO and Vacation: Generous paid time off and holidays to relax and recharge.
• Financial Wellness: Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) to manage healthcare expenses.
• Retirement Planning: 401(k) plan with company contributions to help you save for retirement.
• Support When You Need It: Employee Assistance Plan (EAP) providing confidential support for personal and professional challenges.

Join us at PACS and enjoy a workplace that truly values you!

GENERAL DESCRIPTION

The remote support lead is the primary contact for technicians requiring advanced support. This role involves monitoring PACS technology knowledge base, ensuring help desk technician training is current, and assisting users with daily issues.

Technical Knowledge & Responsibilities

1. Install, maintain, and troubleshoot PACS computer systems and hardware, recommending upgrades or replacements as needed.
2. Investigate hardware problems and perform minor repairs.
3. Maintain user accounts and email accounts; instruct and assist new users.
4. Install and configure operating system and application software; assist users with usage.
5. Collect data on trouble calls to identify patterns.
6. Perform administrative duties and provide IT assistance outside normal hours if needed.
7. Maintain knowledge of IT systems, methodology, and practices, using available documentation for ongoing learning.
8. Serve as primary contact for help desk tier 1 technicians seeking assistance.
9. Maintain PACS Technology's knowledge base.

CORE COMPETENCIES

Customer and Client Focus

• Active listening, effective questioning, thorough testing, and ensuring customer satisfaction.

Problem Solving Skills

• Consider multiple perspectives, replicate issues, document actions, and explore all solutions before escalation.

Teamwork

• Collaborate effectively, recognize others' strengths, contribute individually, and share information and credit.

Communications

• Use professional customer service techniques, respect diversity, clarify issues, and document interactions thoroughly.

MINIMUM QUALIFICATIONS

• Certifications from CompTIA, MTA, or similar preferred.
• At least 1+ years of experience with Microsoft operating systems and Office.
• Knowledge of server administration, Active Directory, Exchange, and networking.
• Excellent written and verbal communication skills supporting end users.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

• Lift up to 20 pounds from floor to waist.
• Fluent in English reading, writing, and speaking.
• Ability to give and receive verbal and written instructions.
• Utilize visual and auditory senses for job duties.
• Work in typical office and healthcare environments.

This is an exempt position. The job description is not exhaustive and may include other duties as assigned. The company reserves the right to revise job duties and work schedules as needed. This description does not constitute a contract of employment.

I have read and understand this job description.

Job Type: Full-time

• Paid time off

Schedule:

• Ability to commute/relocate to Farmington, UT 84025 (Required)