Remote Support Professional- Overnights

Hope Haven Inc.; Spirit Lake (IA); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

403B Plan

Flex Spending

Supplemental Benefits

PTO & Medical Leave

Holidays

Bereavement Leave

Military Leave

Jury Duty

EAP

FMLA

Student Loan Forgiveness

Educational Benefits

Pay on Demand

Job summary

Hope Haven Inc. in Spirit Lake, IA is seeking a Remote Support Professional to provide in-person assistance across community living sites and day habilitation. This role will require staying alert to monitor technology and offer direct support as scheduled, including transportation and activity planning.

Join a collaborative team that emphasizes safety, documentation, and community integration. A high school diploma and valid driver’s license are required, with health assessments and background

Qualifications

• High School Diploma required.
• Good communication (verbal & written).
• Driver's license and background checks required.
• Basic computer skills; willingness to learn Excel.

Responsibilities

• Support individuals in community settings and daily living.
• Provide transportation to activities and appointments.
• Assist with personal care as needed per plan.
• Document client logs and charts promptly.
• Promote safety and teamwork among staff and clients.
• Monitor alerts and provide virtual support as scheduled.
• Help develop and carry out daily activity schedules.
• Coordinate with team for emergencies and transportation.
• Encourage community integration and participation.
• Complete trainings within established timelines.

Skills

Communication

Organizational skills

Leadership

Computer literacy

Education

High School Diploma

Tools

Excel

Job description

Remote Support Professional

This is NOT a work from home position- Location is in Spirit Lake, IA

Duties and Responsibilities:

• A belief that individuals with a disability can fully participate in societal roles, alongside community members without disabilities. Maximizing opportunities for the development of individual relationships with community members.
• Complete tasks as scheduled and as required to work in various service settings including the community living site, day habilitation, and integrated employment sites, as well as volunteer opportunities in the community and other places in the community where integration can occur.
• Provide support and training to individuals as identified in the service plan, and assure individual’s physical and mental needs are being cared for, which may include hygiene, bathing/showering, toileting, escort, transition time, and meal time assistance.
• Teach self-control and self-management skills in accordance with departmental training.
• Complete documentation requirements (client logs, charts) as determined by the Service Plan and regulations at the end of the shift or within 24 hours with supervisor approval.
• Support individuals in developing and carrying out a daily schedule of activities tailored to meet the needs of the person being supported.
• Assist individuals in arranging necessary appointments and transportation as needed and assure the appropriate documentation has been completed
• Provide transportation to and from residence, employment, day hab, and other community sites.
• Promote personal safety and safety measures among team and clients being supported. Follow all safety procedures.
• Be a TEAM PLAYER by promoting positive communication and working relationships with all team members and the community.
• Complete all established training and courses within established timelines.
• Support individuals with complex needs in community settings.
• Be awake at all times to provide support through monitoring alerts from the technology and/ or to provide direct virtual support to individuals as scheduled or needed.
• Responds to urgent requests from individual served, and as needed escalates to dispatching of back-up in person staffing

Benefits:

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending - put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

Requirements:

• High School Diploma required.
• Good communication (verbal and written), organizational and leadership skills.
• Computer literate or have basic knowledge computer skills (willing to learn Excel if unfamiliar).
• Ability to exercise sound judgment in making decisions.
• Ability to complete Hope Haven courses and/or required orientation training and all other agency requirements.
• Valid Class C driver's license required
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
• Clearance from all applicable background checks as required by service standards.
• Provide proof of state minimum liability insurance coverage.