Remote Support Engineer for Label Studio

HumanSignal; United States; Remote; USD 75,000 - 90,000; Full time

Job summary

HumanSignal is seeking a talented Support Engineer to join our team and deliver exceptional technical support for our data labeling software. You will work with product and engineering to resolve issues, contributing to the platform's reliability and customer success.

As we scale, you will help improve processes, build internal tools, and drive proactive support. This remote position supports Europe, East Coast North America, or other regions, with market-rate compensation in USD.

Qualifications

• 3–5 years in technical support or support engineering for a SaaS or developer-focused product.
• Strong understanding of cloud computing platforms, particularly AWS (EC2, S3, Lambda, IAM).
• Familiarity with ML concepts and frameworks, with experience working with ML models preferred.
• Excellent problem-solving skills and ability to analyze complex technical issues.
• Exceptional communication skills, both written and verbal, with a customer-centric approach.

Responsibilities

• Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.
• Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions.
• Collaborate closely with Product, Engineering, and Customer Success to drive issue resolution.
• Create internal and external documentation to improve support quality and self-service.
• Proactively identify opportunities for process improvements and contribute to the continuous enhancement of our support procedures and workflows.
• Provide structured, high-quality customer updates throughout investigations.

Skills

Technical support

AWS knowledge

Problem solving

Communication

Team collaboration

Tools

Kubernetes

REST APIs

Job description

HumanSignal is seeking a talented Support Engineer to join our team and deliver exceptional technical support for our data labeling software. You will work with product and engineering to resolve issues, contributing to the platform's reliability and customer success.

As we scale, you will help improve processes, build internal tools, and drive proactive support. This remote position supports Europe, East Coast North America, or other regions, with market-rate compensation in USD.