Support Engineer - AI Data Labeling Platform

HumanSignal (Label Studio); États-Unis; À distance; USD 75 000 - 90 000; Plein temps

Résumé du poste

HumanSignal seeks a talented Support Engineer to ensure smooth operation of our industry-leading data labeling software, Label Studio. You will assist clients with installation, configuration, and usage, diagnosing issues and delivering timely resolutions while collaborating with Product, Engineering, and Customer Success to improve support quality.

You will work in a fast-paced environment, applying cloud and ML knowledge, and contributing to documentation and internal tooling.

Qualifications

• 3–5 years in technical support or support engineering for SaaS or developer-focused product.
• Strong debugging skills across cloud environments, APIs, browser issues, and containerized systems.
• Proficiency in Python or JavaScript for scripting and automation tasks.
• Strong understanding of cloud platforms, particularly AWS, including EC2, S3, Lambda, and IAM.
• Familiarity with ML concepts and frameworks, with experience working with ML models preferred.
• Excellent problem-solving and customer-centric communication skills.

Responsabilités

• Provide technical support to clients via email and support tickets for Label Studio installation, configuration, and usage.
• Diagnose and troubleshoot software issues using debugging tools and logs to identify root causes and resolutions.
• Collaborate with Product, Engineering, and Customer Success to drive issue resolution.
• Create internal and external documentation to improve support quality and self-service.
• Identify opportunities for process improvements and contribute to support workflows.
• Provide structured, high-quality customer updates throughout investigations.

Connaissances

Technical support

Cloud debugging

Python/JavaScript

AWS

ML concepts

Communication

Teamwork

Outils

Kubernetes

REST APIs

Description du poste

HumanSignal seeks a talented Support Engineer to ensure smooth operation of our industry-leading data labeling software, Label Studio. You will assist clients with installation, configuration, and usage, diagnosing issues and delivering timely resolutions while collaborating with Product, Engineering, and Customer Success to improve support quality.

You will work in a fast-paced environment, applying cloud and ML knowledge, and contributing to documentation and internal tooling.