Remote Mechanical Tech Support for Label Equipment

Heidelberg USA, Inc.; Kennesaw (GA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with employer match

Life insurance

Paid time off

Job summary

Heidelberg USA, Inc. is seeking a Technical Clarification Specialist Label Mechanical in the United States (Georgia) to provide remote technical support, diagnose Gallus/Label mechanical issues, and coordinate with the Lifecycle Operations team to minimize downtime and maximize contract profitability.

The role requires 5–7 years of related experience and travel up to 33%. The position is embedded in the Global Solution Center Americas and offers a competitive hourly rate with full benefits,

Qualifications

• 5 to 7 years of related work experience
• Strong troubleshooting and diagnostic skills
• Ability to provide remote support and document findings

Responsibilities

• Provide remote technical support by diagnosing and troubleshooting equipment issues to minimize downtime.
• Manage service incidents and notifications, ensuring timely responses and SLA compliance.
• Coordinate case ownership, status updates, and shift handovers to ensure seamless support.
• Partner with Lifecycle Operations to reduce downtime, optimize service costs, and improve contract profitability.
• Prepare detailed troubleshooting documentation, repair recommendations, and onsite service plans.
• Identify required spare parts, technician skill levels, and estimated labor hours for service interventions.

Skills

Technical troubleshooting

Remote support

Communication

Job description

Heidelberg USA, Inc. is seeking a Technical Clarification Specialist Label Mechanical in the United States (Georgia) to provide remote technical support, diagnose Gallus/Label mechanical issues, and coordinate with the Lifecycle Operations team to minimize downtime and maximize contract profitability.

The role requires 5–7 years of related experience and travel up to 33%. The position is embedded in the Global Solution Center Americas and offers a competitive hourly rate with full benefits,