Remote Support Analyst - AI-Driven Problem Solver

Harris Computer; Town of Florida (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

3 weeks vacation and 5 personal days

Comprehensive Medical, Dental, and Vis

Employer stock ownership and RRSP/401k

Remote work and more

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter for CIS customers. You’ll investigate complex issues, collaborate with cross-functional teams, and use AI tools to deliver accurate, efficient solutions.

This role emphasizes learning, documentation, and knowledge sharing to strengthen the team. Remote role available across the US and Canada with travel occasionally required; passport and travel visas for entry into Canada, the US, and the Caribbean

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter for CIS customers. You’ll investigate complex issues, collaborate with cross-functional teams, and use AI tools to deliver accurate, efficient solutions.

This role emphasizes learning, documentation, and knowledge sharing to strengthen the team. Remote role available across the US and Canada with travel occasionally required; passport and travel visas for entry into Canada, the US, and the Caribbean