Remote Support Analyst: AI-Driven Problem Solver

Harris Computer; Iowa (LA); On-site; USD 60,000 - 75,000; Full time

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter. As a Support Analyst, you’ll investigate complex application issues, collaborate with teammates across the organization, and use AI tools to deliver accurate, efficient, and thoughtful solutions.

This remote role welcomes candidates anywhere in the US and Canada, with travel approximately 10%. Salary ranges from 60k to 75k, and passport/visa requirements apply for travel.

Qualifications

• Excellent problem solving and analytical thinking.
• Ability to communicate clearly with technical and non-technical audiences.
• Willingness to learn and adopt emerging technologies, including AI-enabled tools.

Responsibilities

• Provide timely, accurate, and thorough resolution to customer issues.
• Monitor the support queue and take ownership of customer issues through resolution or appropriate reassignment.
• Investigate application, data, integration, architecture, and interface issues.
• Collaborate with Environment Specialists, Product Management, R&D, Professional Services, and fellow analysts to resolve complex issues.
• Respond promptly to customers and provide proactive, meaningful updates throughout the life of a ticket.
• Develop a deep understanding of Cayenta applications and use that knowledge to troubleshoot customer issues and answer functional questions.
• Leverage AI-enabled tools to research issues, analyze data, identify patterns, draft communications, and improve troubleshooting efficiency while validating all results before they are shared with customers.

Skills

Problem solving

Ownership

Resourceful

AI literacy

Learning agility

Analytical thinking

Communication skills

Education

University degree or technical college diploma in Computer Science

Tools

SQL

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to help solve problems that matter. As a Support Analyst, you’ll investigate complex application issues, collaborate with teammates across the organization, and use AI tools to deliver accurate, efficient, and thoughtful solutions.

This remote role welcomes candidates anywhere in the US and Canada, with travel approximately 10%. Salary ranges from 60k to 75k, and passport/visa requirements apply for travel.