Remote Support Analyst with AI-Driven Problem Solving

Harris Computer; Mobile (AL); On-site; USD 60,000 - 75,000; Full time

Job summary

Cayenta, a division of Harris, is seeking a Support Analyst to solve problems that matter for CIS customers. The remote role welcomes candidates in the US and Canada, with travel about 10% as needed.

You’ll investigate complex issues across applications, data, integrations, and environments, collaborating with teams to deliver accurate, efficient solutions. We value curiosity, analytical thinking, and a proactive approach to learning.

Qualifications

• Experience in customer or technical support environments.
• Excellent communication and ability to manage customer expectations.
• Strong analytical and problem-solving skills.
• Ability to prioritize multiple initiatives.

Responsibilities

• Provide timely, accurate, and thorough resolution to customer issues.
• Monitor the support queue and take ownership through resolution or reassignment.
• Investigate application, data, integrations, architecture, and interface issues.
• Collaborate with cross-functional teams to resolve complex issues.
• Document solutions and best practices for the knowledge base.

Skills

Analytical thinking

Problem solving

Excellent communication

Customer focus

Independent learner

Education

University degree or technical college diploma in Computer Science

Tools

SQL

Job description

Cayenta, a division of Harris, is seeking a Support Analyst to solve problems that matter for CIS customers. The remote role welcomes candidates in the US and Canada, with travel about 10% as needed.

You’ll investigate complex issues across applications, data, integrations, and environments, collaborating with teams to deliver accurate, efficient solutions. We value curiosity, analytical thinking, and a proactive approach to learning.