Remote Summer: Customer Ops Product Manager Intern

DIRECTV; United States; Remote; USD 28,000 - 39,000; Full time

Job summary

DIRECTV is seeking a summer intern for the Digital Services team who will help design and deliver customer-centric digital experiences. You will work with product managers, care, IT, finance, and marketing to translate customer needs into actionable initiatives and funding requests.

The role emphasizes cross-functional collaboration, strategy translation, and data-driven decision making. The internship is remote for 10 weeks across the United States, with a focus on building scalable digital

Qualifications

• MBA required or in progress.
• Experience in digital product management (web/app/VA).
• Ability to translate business strategy into consumer digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade cross-functional teams.
• Strong written, oral, and presentation communication skills.
• Experience with financial/competitive analysis and predictive modeling.

Responsibilities

• Ideate and deliver digital first experiences across omni-channel ecosystem.
• Collaborate with product managers, care, IT, finance, and marketing to translate needs into initiatives.
• Define opportunity and success measures for concepts and partner with tech teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps to maximize customer and business value.
• Define solutions and features via Epics and stories for delivery teams.
• Develop strategies and forecast competitive performance and impact of changes.

Skills

Product management

Cross-functional leadership

Financial analysis

Strategic thinking

Presentation & communication

Team collaboration

Education

MBA

Tools

Google Analytics

Jira Align

PowerBI

VoC tools (Qualtrics/Medallia)

PowerPoint

Job description

DIRECTV is seeking a summer intern for the Digital Services team who will help design and deliver customer-centric digital experiences. You will work with product managers, care, IT, finance, and marketing to translate customer needs into actionable initiatives and funding requests.

The role emphasizes cross-functional collaboration, strategy translation, and data-driven decision making. The internship is remote for 10 weeks across the United States, with a focus on building scalable digital