Customer Operations Product Management (MBA Opportunity)

DIRECTV, LLC; El Segundo (CA); Remote; USD 28.000 - 39.000; Teilzeit

Zusammenfassung

DIRECTV is launching a 10-week remote internship with the Digital Services Team. The role focuses on digital product management for web, apps, VA and related channels, emphasizing customer-first delivery and innovative problem solving.

You will collaborate with product managers, care, IT, finance, and marketing to translate customer needs into initiatives, define success metrics, and develop business cases. Eligibility includes full U.S.

Qualifikationen

• MBA in digital product management or related field.
• 0
• Able to translate business strategy into consumer digital products.
• 4
• Ability to prepare and present business cases for new products/services.
• 4
• Demonstrated ability to lead, influence, and persuade others.
• 4
• Strong interpersonal and communication skills (oral, written, presentation).
• 4
• Experience in financial/competitive analysis and predictive modeling.
• 4
• Track record of cross-functional delivery on large initiatives.
• 4
• Technical background with software/web technologies.
• 4
• Ability to thrive in a fast-paced, ambiguous environment focused on customer experience.

Aufgaben

• Ideate and deliver digital first experiences integrated into an omni-channel ecosystem.
• Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives.
• 4
• Define opportunity and measures of success and partner with tech teams to develop.
• 4
• Prioritize and construct business cases to secure funding.
• 4
• Manage product roadmaps to optimize customer and business value.
• 4
• Define solutions and features via Epic and Capability level user stories for delivery teams.
• 4
• Develop strategies and quantify competitive performance of operations/markets and forecast impacts.

Kenntnisse

Digital product mgmt

Cross-functional collaboration

Business case development

Financial analysis

Communication skills

Presentation skills

Ausbildung

MBA degree

Tools

Google Analytics

Jira Align

SAFe

Power BI

Qualtrics

Medallia

Quantum Metric

Jobbeschreibung

DIRECTV is changing the way the world experiences entertainment. We’re delivering cutting edge products and services that redefine the future. Innovation is at the heart of what we do and we’re revolutionizing the way our customers access content anytime, anywhere. With premier video services like DIRECTV, our industry leading team is at the forefront of making it all happen. Together, we’re creating the best entertainment and communications experience in the world.

Dive into the DIRECTV Digital Services Team as a summer intern! We are looking for a customer-first, innovative, and results driven individual to join us in transforming the way we serve our customers.

Job Responsibilities

• Ideate and deliver digital first experiences that seamlessly integrate into an omni-channel ecosystem.
• Collaborate with other product managers, customer care, IT, finance, and marketing to translate customer need into initiatives that promote customer success and business efficiency.
• Define the opportunity and measures of success for concepts you identify and partner with technology teams to develop.
• Prioritize and construct business cases that secure funding.
• Manage product roadmaps by optimizing customer and business value.
• Define solutions and features via Epic and Capability level user stories to clearly articulate expectations to delivery teams.
• Develop strategies and quantify the competitive performance of the organization’s operations and/or markets, evaluate the potential impact of changes and report out forecasts that affect the industry.

Essential Qualifications

• MBA Experience in digital product management (ex. web, virtual assistance (VA), app, social messaging, asynchronous/synchronous chat, IVR, etc.).
• Proficient in translating business strategy and analysis into consumer facing digital products.
• Ability to prepare and present business cases for new products/services.
• Demonstrated ability to lead, influence, and persuade others.
• Strong interpersonal skills and communication skills (oral, written and presentation).
• Demonstrated experience in financial analysis, competitive analysis, and predictive modeling.
• Track record of being able to work cross-functionally to deliver large scale initiatives.
• Solid technical background with understanding and/or experience in software development and web technologies.
• Ability to work in a fast-paced, ambiguous, process-lit environment but with continuous focus on customer experience and delivering business results.

Desired Qualifications

• Demonstrated experience with full product life cycle management.
• Working knowledge of customer journey mapping techniques.
• Proficient in Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, Quantum Metric.
• Working knowledge of voice of the customer (VoC) survey applications (Qualtrics, Medallia, etc.).
• Proficient in building executive level presentations in Microsoft PowerPoint.

Program Details

• Duration: 10-week remote internship (This is a remote position that can be located anywhere in the United States).
• Program Dates: 6/7 – 8/13 or 6/14 – 8/20.
• Eligibility: Must have full U.S. work authorization now and in the future.
• Compensation: This position can earn $20 - $28 per hour, not to mention all the other amazing rewards that working at DIRECTV offers. (Undergrad $20 per hour; Grad $28 per hour).

Ready to explore the possibilities? Join us at DIRECTV and make your mark! DIRECTV has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we’re committed to providing unparalleled entertainment experiences where, when and how people want it. Are you ready to join us as we’re reimagining what’s possible?