Remote Customer Operations Product Manager Intern

DIRECTV, LLC; El Segundo (CA); Remote; USD 28,000 - 39,000; Part time

Job summary

DIRECTV is launching a 10-week remote internship with the Digital Services Team. The role focuses on digital product management for web, apps, VA and related channels, emphasizing customer-first delivery and innovative problem solving.

You will collaborate with product managers, care, IT, finance, and marketing to translate customer needs into initiatives, define success metrics, and develop business cases. Eligibility includes full U.S.

Qualifications

• MBA in digital product management or related field.
• 0
• Able to translate business strategy into consumer digital products.
• 4
• Ability to prepare and present business cases for new products/services.
• 4
• Demonstrated ability to lead, influence, and persuade others.
• 4
• Strong interpersonal and communication skills (oral, written, presentation).
• 4
• Experience in financial/competitive analysis and predictive modeling.
• 4
• Track record of cross-functional delivery on large initiatives.
• 4
• Technical background with software/web technologies.
• 4
• Ability to thrive in a fast-paced, ambiguous environment focused on customer experience.

Responsibilities

• Ideate and deliver digital first experiences integrated into an omni-channel ecosystem.
• Collaborate with product managers, customer care, IT, finance, and marketing to translate customer needs into initiatives.
• 4
• Define opportunity and measures of success and partner with tech teams to develop.
• 4
• Prioritize and construct business cases to secure funding.
• 4
• Manage product roadmaps to optimize customer and business value.
• 4
• Define solutions and features via Epic and Capability level user stories for delivery teams.
• 4
• Develop strategies and quantify competitive performance of operations/markets and forecast impacts.

Skills

Digital product mgmt

Cross-functional collaboration

Business case development

Financial analysis

Communication skills

Presentation skills

Education

MBA degree

Tools

Google Analytics

Jira Align

SAFe

Power BI

Qualtrics

Medallia

Quantum Metric

Job description

DIRECTV is launching a 10-week remote internship with the Digital Services Team. The role focuses on digital product management for web, apps, VA and related channels, emphasizing customer-first delivery and innovative problem solving.

You will collaborate with product managers, care, IT, finance, and marketing to translate customer needs into initiatives, define success metrics, and develop business cases. Eligibility includes full U.S.