Remote Strategy & Operations Analyst (Data-Driven)

Russell Tobin; United States; On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts with vendors

Job summary

Russell Tobin & Associates is seeking a Strategy & Operations Analyst for a remote role in the United States. The position involves data analysis, strategic planning, operations, customer escalations, and cross-functional project management.

Responsibilities include evaluating business questions with SQL/data tools, owning escalations end-to-end, executing campaigns, managing multiple workstreams, and partnering with Strategy, Marketing, CRM, Legal, Finance, Engineering, Analytics, and Customer

Qualifications

• Strong SQL and data analysis skills.
• Ability to work independently with minimal supervision.
• Strong problem-solving and strategic thinking.
• Experience managing projects/workstreams.
• Strong cross-functional communication.
• Ability to turn data into actionable recommendations.

Responsibilities

• Use SQL, data, and AI tools to analyze business questions, size opportunities, validate populations, track spend/redemption, and develop recommendations.
• Own customer escalations from root-cause analysis through resolution, coordinating with Engineering, Support, Legal, Finance, and other teams.
• Execute and QA consumer campaigns and platform experiences, including campaign setup, runtime files, and Journey Service workflows.
• Manage multiple projects/workstreams independently, including timelines, milestones, risks, and stakeholder communication.
• Partner cross-functionally with Strategy, Marketing, CRM, Legal, Finance, Engineering, Analytics, and Customer Experience.
• Identify process improvements and recurring issues, using data and operational patterns to improve the customer experience.
• Maintain a high level of attention to detail to ensure launches and operational workflows are accurate.

Skills

SQL

Data analysis

Independent work

Strategic thinking

Project management

Cross-functional communication

Actionable recommendations

Tools

JIRA

Job description

Russell Tobin & Associates is seeking a Strategy & Operations Analyst for a remote role in the United States. The position involves data analysis, strategic planning, operations, customer escalations, and cross-functional project management.

Responsibilities include evaluating business questions with SQL/data tools, owning escalations end-to-end, executing campaigns, managing multiple workstreams, and partnering with Strategy, Marketing, CRM, Legal, Finance, Engineering, Analytics, and Customer