Remote: Strategic Payments Success Manager

Wasatch Property Management, Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Mental health program

Generous Paid Time Off

Education reimbursement

401k match

Job summary

MarketStar is seeking a Customer Success Manager to manage a portfolio of high-value mid-market customers, ensuring long-term value and adoption of our payment solutions. You will engage with key stakeholders, orchestrate account strategies, and drive retention and expansion while focusing on customer outcomes.

You will work in a remote US setting, collaborating with cross-functional teams to deliver proactive support, timely playbooks, and data-driven insights that reduce churn and maximize

Qualifications

• 2+ years managing a mid-market book of business.
• Experience with Salesforce, Gainsight, or other CS platforms.
• Strong communication and negotiation skills.
• Experience with onboarding and implementation preferred.

Responsibilities

• Manage a portfolio of high-value mid-market customers.
• Build relationships with decision-makers across customer teams.
• Drive account-wide adoption of products through proactive engagements and training.
• Own renewal readiness and expansion opportunities.

Skills

Payment processing

Customer success

Account management

SaaS

Data analysis

Negotiation

CRM systems

Tools

Salesforce

Gainsight

Job description

MarketStar is seeking a Customer Success Manager to manage a portfolio of high-value mid-market customers, ensuring long-term value and adoption of our payment solutions. You will engage with key stakeholders, orchestrate account strategies, and drive retention and expansion while focusing on customer outcomes.

You will work in a remote US setting, collaborating with cross-functional teams to deliver proactive support, timely playbooks, and data-driven insights that reduce churn and maximize