Remote Strategic Enterprise Customer Success Manager

Remote; San Francisco (CA); Remote; USD 110,000 - 180,000; Full time

Benefits offered by this job

Remote-first (US based)

Health, vision & dental benefits

401k

Equity

Cross-team collaboration culture

Job summary

Hummingbird is a remote-first, distributed team building AI-powered compliance tools to help fight financial crime. We’re hiring a Customer Success Manager who will work closely with customers and almost every team to drive value and impact.

You’ll develop relationships with senior leaders, craft account plans, and coach customers on best practices as AI reshapes compliance. You’ll collaborate across teams in a fast-growing environment, delivering measurable ROI and lasting partnerships.

Qualifications

• Experience in a Customer Success Manager role for a SaaS company managing enterprise accounts.
• Resourceful, proactive and creative—build playbooks when none exist.
• Analytical mindset with comfort interpreting data to identify trends.
• Skilled at discovery with stakeholders at all levels to drive action.
• Curious and committed to ongoing growth as a CS professional.
• Collaborative team player who supports teammates and champions DEI.

Responsibilities

• Develop strong, genuine client relationships with senior management.
• Build and execute strategic account plans to maximize retention and growth.
• Act as a trusted advisor, coaching customers on best practices and AI-enabled compliance.
• Collaborate cross-functionally in a fast-paced, high-growth environment.
• Help solve customers' problems with creativity, empathy and pragmatism.

Skills

Customer Success

Enterprise Accounts

Relationship Building

Data-driven

Job description

Hummingbird is a remote-first, distributed team building AI-powered compliance tools to help fight financial crime. We’re hiring a Customer Success Manager who will work closely with customers and almost every team to drive value and impact.

You’ll develop relationships with senior leaders, craft account plans, and coach customers on best practices as AI reshapes compliance. You’ll collaborate across teams in a fast-growing environment, delivering measurable ROI and lasting partnerships.