Remote AI Compliance Support Engineer

Hummingbird; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Hummingbird, a remote-first company fighting financial crime, seeks a customer support engineer to assist clients using our AI-powered compliance platform. You will own the end-to-end ticket lifecycle, collaborating with engineering and product teams to resolve issues and improve processes.

Ideal candidates will have strong API and SQL troubleshooting skills, a problem-solving mindset, and excellent cross-functional communication.

Qualifications

• Strong technical troubleshooting with APIs, SQL, or iPaaS.
• Excellent problem-solving mindset and cross-functional communication skills.
• Experience in technical customer support or related field is a plus.

Responsibilities

• Own customer communication from ticket creation through resolution.
• Collaborate with engineering and product teams to resolve issues.
• Troubleshoot API integration issues and expand technical skills.

Skills

APIs

SQL

Troubleshooting

IPaaS

Job description

Hummingbird, a remote-first company fighting financial crime, seeks a customer support engineer to assist clients using our AI-powered compliance platform. You will own the end-to-end ticket lifecycle, collaborating with engineering and product teams to resolve issues and improve processes.

Ideal candidates will have strong API and SQL troubleshooting skills, a problem-solving mindset, and excellent cross-functional communication.