Support Specialist (Fully Remote)

Hummingbird; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Hummingbird, a remote-first company fighting financial crime, seeks a customer support engineer to assist clients using our AI-powered compliance platform. You will own the end-to-end ticket lifecycle, collaborating with engineering and product teams to resolve issues and improve processes.

Ideal candidates will have strong API and SQL troubleshooting skills, a problem-solving mindset, and excellent cross-functional communication.

Qualifications

• Strong technical troubleshooting with APIs, SQL, or iPaaS.
• Excellent problem-solving mindset and cross-functional communication skills.
• Experience in technical customer support or related field is a plus.

Responsibilities

• Own customer communication from ticket creation through resolution.
• Collaborate with engineering and product teams to resolve issues.
• Troubleshoot API integration issues and expand technical skills.

Skills

APIs

SQL

Troubleshooting

IPaaS

Job description

• Provide expert support to customers fighting financial crime with our AI-powered compliance platform.
• Troubleshoot API integration issues and expand technical skills in APIs, SQL, and more.

What You'll Do:

• Own customer communication from ticket creation through resolution, collaborating with engineering and product teams.
• Drive support process improvements and leverage AI to enhance efficiency.

What We're Looking For:

• Strong technical troubleshooting and experience with APIs, SQL, or iPaaS solutions.
• A problem-solving mindset with excellent cross-functional communication skills.

Hummingbird

We are a remote-first, fully distributed team on a mission to fight financial crime through AI-powered compliance tools used by major financial institutions and trailblazers. Since 2017, we've built a customer-obsessed culture that values collaboration, diverse opinions, and high standards.