Remote Strategic Customer Success Partner

suitespottechnology; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

SuiteSpot is seeking a Customer Success Leader who will own the ongoing post-onboarding journey for a portfolio of B2B SaaS clients in the PropTech space. You’ll partner with executives to define success plans, track KPIs, and demonstrate ongoing ROI from our platform.

You bring 3–5+ years in CSM/Account Management, a data-driven mindset, and strong executive communication skills to drive retention, expansion, and long-term partnerships with enterprise customers.

Qualifications

• 3–5+ years in a Customer Success Manager, Account Manager, or Strategic Consultant in a B2B SaaS environment.
• Proven track record of managing enterprise relationships, driving retention, and identifying account growth opportunities.
• Strong business acumen with experience defining customer success metrics, tracking operational KPIs, and building joint success plans.
• Demonstrated experience leading and facilitating executive meetings and Executive Business Reviews (EBRs).
• Excellent interpersonal, verbal, written, analytical, and presentation skills.
• Ability to interpret platform usage data and convert it into strategic recommendations for business executives.

Responsibilities

• Drive the Customer Success Journey: Own the ongoing post-onboarding strategy and relationship lifecycle, serving as the trusted advisor to executive sponsors and key decision-makers.
• Objective Alignment & KPI Tracking: Define customer success plans, establish baseline metrics, and monitor progress against core objectives and KPIs.
• Product Roadmap Alignment: Align customer priorities with SuiteSpot's product roadmap and gather input on strategic initiatives.
• Partner with Onboarding: Work with the Onboarding Manager during implementation focusing on stakeholder alignment and success plan development.
• Value Realization & EBRs: Prepare and facilitate regular business reviews with client leadership to show ROI and impact.
• Account Health & Risk Mitigation: Monitor health indicators and lead mitigation plans to ensure retention.
• Strategic Adoption & Growth: Drive deep adoption and identify opportunities for expansion and recurring revenue.
• Customer Advocacy & Feedback: Share customer feedback with Product, Sales, and Leadership.

Skills

Customer Success

Relationship management

Data-driven

Executive communication

Job description

SuiteSpot is seeking a Customer Success Leader who will own the ongoing post-onboarding journey for a portfolio of B2B SaaS clients in the PropTech space. You’ll partner with executives to define success plans, track KPIs, and demonstrate ongoing ROI from our platform.

You bring 3–5+ years in CSM/Account Management, a data-driven mindset, and strong executive communication skills to drive retention, expansion, and long-term partnerships with enterprise customers.