Remote Strategic Accounts Manager & Team Leader

Kalibri; Washington (District of Columbia); Remote; USD 110,000 - 115,000; Full time

Benefits offered by this job

Fully remote

BCBS health plan

401k with match

Flexible PTO

Home office stipend

Job summary

Kalibri is seeking a Manager, Strategic Accounts to lead a team of Account Managers overseeing high-value property management clients. You will own growth, retention, and multi-year account strategies, expanding with clients as hotels are added and contracts grow.

Success requires commercial judgment, navigating complex organizations, and building a cohesive team, while driving revenue conversations with senior stakeholders across data-driven solutions.

Qualifications

• 6+ years in strategic account management with renewal/expansion targets.
• 3–5 years of people management in Account Management.
• Experience building talent, coaching contributors, and career paths.
• Experience leading distributed/remote teams.
• Hospitality industry experience is required.
• Track record owning six-figure ARR accounts with renewals.
• Experience building executive relationships and multi-stakeholder teams.
• Ability to lead multi-year account plans driving expansion.
• Commercial courage for pricing, upsell, and contract talks with senior buyers.
• Salesforce proficiency; comfortable learning data products and analytics tools.

Responsibilities

• Lead, coach, and develop Account Managers and own team revenue targets.
• Own renewal and expansion revenue for assigned accounts.
• Serve as strategic owner, building relationships from users to executives.
• Identify and drive expansion with new properties and cross-sell.
• Lead renewal strategy, negotiation, and contract execution.
• Monitor account health and churn risk.
• Run executive business reviews aligning data with client goals.
• Maintain Salesforce hygiene: pipeline, next steps, and forecasting.
• Report on team performance to Senior Director of Customer Experience.
• Collaborate with Customer Support, Sales, Product, and Data teams.
• Inform product direction and go-to-market strategy from customer insights.

Skills

Strategic accounts

People management

Talent development

Remote team

Hospitality SaaS

Salesforce

Tools

Gong

LinkedIn Navigator

Job description

Kalibri is seeking a Manager, Strategic Accounts to lead a team of Account Managers overseeing high-value property management clients. You will own growth, retention, and multi-year account strategies, expanding with clients as hotels are added and contracts grow.

Success requires commercial judgment, navigating complex organizations, and building a cohesive team, while driving revenue conversations with senior stakeholders across data-driven solutions.