Remote Senior Strategic Account Lead – Hospitality

Kalibri Labs; Washington (District of Columbia); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Fully remote work

Medical, dental, and vision plans

401k with employer match

Flexible Paid Time Off

Home office stipend

Job summary

Kalibri Labs is hiring a Senior Strategic Account Manager to own growth and retention across a portfolio of high-value property management client accounts. This senior IC role requires navigating complex organizations and driving multi-year account plans with measurable expansion.

You will lead renewal strategy, negotiate terms, and partner with cross-functional teams to align Kalibri’s offerings with client business goals, including data-driven insights and a Profit First approach.

Qualifications

• 6+ years in strategic account or client-facing revenue roles with renewal/expansion targets.
• Hospitality industry experience is required (on property, above property, or hospitality-focused SaaS/data).
• Experience owning six-figure ARR accounts, leading renewal and contract negotiations end to end.

Responsibilities

• Own renewal and expansion revenue for a portfolio of high-value accounts.
• Serve as strategic owner and contact for accounts from day-to-day users to executives.
• Identify and drive expansion across properties and management contracts; cross-sell products.

Skills

Strategic account management

Executive relationship building

Commercial judgment

Renewal and expansion ownership

Multi-stakeholder navigation

Sales storytelling / pricing

Tools

Salesforce

Gong

LinkedIn Sales Navigator

Job description

Kalibri Labs is hiring a Senior Strategic Account Manager to own growth and retention across a portfolio of high-value property management client accounts. This senior IC role requires navigating complex organizations and driving multi-year account plans with measurable expansion.

You will lead renewal strategy, negotiate terms, and partner with cross-functional teams to align Kalibri’s offerings with client business goals, including data-driven insights and a Profit First approach.