Remote Staff Product Manager — AI-Driven IT Ops Agent

BigPanda, Inc.; United States; Remote; USD 196,000 - 230,000; Full time

Benefits offered by this job

Remote-first environment

Unlimited PTO

Competitive equity

Twelve paid holidays

Job summary

BigPanda, Inc. is seeking a Staff Product Manager to join the ADR group and help build the L1 Agent, an AI-native operator for IT operations. You will advance the roadmap, work hands-on with design partners, and partner with engineering to deliver enterprise-scale automation.

You will influence product strategy, drive cross-functional collaboration with GTM, UX, and engineering, and shape user experiences, transparency, and trust in AI-powered workflows for customers.

Qualifications

• 5+ years as a Product Manager building B2B SaaS products end-to-end.
• Track record of shipping AI or ML products to production.
• Strong product-UX instincts, with a focus on experiences customers can adopt on their own.
• Technical fluency - comfortable engaging with engineering on architecture and system design.
• Experience running customer discovery, interviews, and design partner programs.
• Experience partnering with GTM teams (sales, marketing, customer success) to shape positioning, enablement, and adoption.
• Proven ability to lead product strategy from problem definition through go-live.
• Comfortable operating in ambiguous, fast-paced environments.

Responsibilities

• Define and drive the L1 Agent roadmap, staying hands-on through delivery
• Partner with GTM teams across enablement, marketing, and launch activities
• Run customer discovery with design partners and enterprise users
• Partner closely with engineering to ship AI-native product capabilities
• Collaborate across product groups to ensure platform-wide alignment
• Shape how customers experience and trust the AI agent - conversational flows, transparency into agent decisions, and feedback loops that improve the product

Skills

B2B SaaS

AI/ML products

Product strategy

Design partner programs

Cross-functional collaboration

Tools

Observability tools

Job description

BigPanda, Inc. is seeking a Staff Product Manager to join the ADR group and help build the L1 Agent, an AI-native operator for IT operations. You will advance the roadmap, work hands-on with design partners, and partner with engineering to deliver enterprise-scale automation.

You will influence product strategy, drive cross-functional collaboration with GTM, UX, and engineering, and shape user experiences, transparency, and trust in AI-powered workflows for customers.