Remote Staff Assistant - Medical Records & Claims Support

The Intersect Group; Columbus (GA); Hybrid; USD 25,000 - 30,000; Full time

Job summary

The Intersect Group is seeking a Staff Assistant II to support denials operations by managing medical records, documentation, and administrative workflows in a fully remote role. You will help ensure accuracy, timely processing, and compliance under HIPAA while collaborating with internal teams.

Ideal candidates have 1–3 years in healthcare operations or data handling, a High School Diploma or GED, experience with EHR/EMR systems and Microsoft Office, and strong attention to detail.

Qualifications

• 1–3 years of experience in healthcare operations, medical records, or data handling preferred.
• High School Diploma or GED required.

Responsibilities

• Retrieve, upload, and manage medical records within internal systems.
• Document incoming correspondence and maintain accurate recordkeeping across accounts.
• Verify completeness and accuracy of all documentation prior to processing.
• Ensure required data is properly loaded at account placement.
• Prepare and submit documentation to insurance payers as needed.
• Obtain additional records or information from providers and patients to support claim handling.
• Coordinate with internal teams to support timely account processing and workflow execution.
• Escalate documentation issues or trends to leadership as appropriate.

Skills

Healthcare operations

Data handling

Attention to detail

Communication

Education

High School Diploma or GED

Tools

EMR/EHR systems

Microsoft Office

Job description

The Intersect Group is seeking a Staff Assistant II to support denials operations by managing medical records, documentation, and administrative workflows in a fully remote role. You will help ensure accuracy, timely processing, and compliance under HIPAA while collaborating with internal teams.

Ideal candidates have 1–3 years in healthcare operations or data handling, a High School Diploma or GED, experience with EHR/EMR systems and Microsoft Office, and strong attention to detail.