Remote Sr, Account Manager

Lensa; Jacksonville (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading company in mortgage services is seeking a Wholesale Account Manager to provide processing and sales support for loan applications. This remote position requires strong organizational and communication skills, with a focus on customer service and compliance. Ideal candidates will have significant experience in the mortgage industry, particularly with FHA and VA loans.

Benefits

Comprehensive healthcare plans

50% match on 401(k) contributions

Discounts on fitness, dining, retail

Customized training programs

Referral bonuses

Educational Reimbursement

Community involvement opportunities

Qualifications

• At least five years of experience as a Wholesale Account Manager or mortgage Loan Processor.
• Full knowledge of FHA & VA loans and RESPA regulations.
• Ability to handle multiple files simultaneously.

Responsibilities

• Provide processing and sales support for loan applications.
• Ensure compliance deadlines are met.
• Communicate with brokers and update all relevant parties.

Skills

Organizational skills

Verbal communication

Written communication

Customer service

Strong computer skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Carrington, is seeking professionals. Apply via Lensa today!

Come join our amazing team and work Remote!

Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to facilitate the management of the loan applications from submission to closing. Performs all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, where the company operates. The target pay range for this position is $50,000 to $70,000.

What You’ll Do

1. Main communication and support between the Broker and various departments, including Account Executives, Underwriting, Quality Control, Docs, and Funding.
2. Provide excellent customer service.
3. Pull or verify credit reports, flood certifications, and review appraisals as needed.
4. Ensure compliance deadlines are met regarding pre-disclosures, approval letters, cancellations, and declinations.
5. Monitor incoming documents from Brokers, verifying data collected and submitted.
6. Obtain necessary stipulations from brokers and clear any prior to funding as required by underwriting.
7. Proactively monitor pipeline to ensure timely funding of loans.
8. Meet with Account Executives about their pipelines and provide daily updates.
9. Communicate with the Broker at least every other day and update all relevant parties.
10. Enter required data into the system, maintaining accuracy.
11. Inform Brokers and Account Executives about discrepancies in title, appraisals, credit, employment, income, and other loan file items.
12. Order Verifications of Employment and Deposits to assist with pre-funding QC.

What You'll Need

• Maintain highly confidential information regarding loan applicants.
• Background in FHA & VA loans.
• Full knowledge of RESPA regulations related to the GFE.
• High organizational skills and ability to handle multiple files simultaneously.
• Constant contact with borrowers, brokers, agents, loan officers, and internal staff.
• Coordination of various duties; ability to use office machines; sitting for extended periods; normal hearing and vision.
• Effective verbal and written communication skills.
• Strong computer skills and proficiency in Microsoft Office.
• Education and experience equivalent to a Bachelor’s degree.
• At least five years of experience as a Wholesale Account Manager or mortgage Loan Processor with multiple brokers, account executives, investors, and loan products.
• Thorough knowledge of all aspects of wholesale loan production and mortgage processing.

Our Company

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide access to government and conventional loan programs, low credit score home financing, and low down payment options. Join our talented team as we transform residential real estate. More info at: www.carringtonwholesale.com.

What We Offer

• Comprehensive healthcare plans and a 50% match on the first 4% of your 401(k) contributions.
• Discounts on fitness, dining, retail, and more through our employee portal.
• Customized training programs for career advancement.
• Referral bonuses to help grow Carrington and Vylla.
• Educational Reimbursement.
• Community involvement through Carrington Charitable Foundation. Details at: carringtoncf.org.

Equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, national origin, age, marital status, sexual orientation, protected veteran status, disability, or other protected categories. Reasonable accommodations are provided as needed.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• IT Services and IT Consulting