Remote Software Implementation Specialist

Journal Technologies; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote work option

Flexible working hours

Professional development funds

Travel opportunities

Job summary

Journal Technologies is seeking a Software Implementation Specialist to drive software rollouts, gathering requirements, configuring environments, and delivering training. You will serve as the customer-facing expert on our product offerings and implementation processes, coordinating with internal teams throughout the project lifecycle.

The role involves working with Java, Windows Server, databases, and REST/SOAP APIs, plus travel to client sites as required.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 1+ years of professional experience querying relational databases (T-SQL or PL/SQL).
• Implementation Specialist experience or comparable software implementation experience preferred.
• Working knowledge of Microsoft SQL Server or Oracle, JasperReports or Crystal Reports, SSRS, Java, Groovy, and Velocity.
• Familiarity with current web technologies, operating systems, Windows Server environments, and REST/SOAP APIs.
• Ability to learn and apply complex software concepts, follow established procedures, troubleshoot problems, and elevate issues appropriately.
• Strong technical curiosity, critical thinking, attention to detail, accountability, and problem-solving skills.
• Ability to manage multiple priorities, work effectively through ambiguity, and communicate blockers early.
• Strong client service, interpersonal, and written/verbal communication skills.
• Ability to travel to client sites as required.
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

Responsibilities

• Configure case management software, including forms, searches, workflows, and business rules using Groovy and Velocity.
• Gather requirements for data conversions, documents, and reports; support development, testing, and review.
• Conduct client training and provide onsite go-live assistance.
• Troubleshoot technical and procedural issues and elevate blockers appropriately.
• Work with Java, Windows Server environments, relational databases, and REST/SOAP APIs.
• Manage assigned work and status updates in Jira.
• Collaborate within a Scrum team and communicate effectively with clients and internal stakeholders.

Skills

Client communication

Problem solving

Attention to detail

Multitasking

Travel flexibility

Education

Bachelor’s degree

Tools

SQL Server

Oracle

JasperReports

Crystal Reports

SSRS

Java

Groovy

Velocity

Jira

REST APIs

SOAP APIs

Job description

Journal Technologies is seeking a Software Implementation Specialist to drive software rollouts, gathering requirements, configuring environments, and delivering training. You will serve as the customer-facing expert on our product offerings and implementation processes, coordinating with internal teams throughout the project lifecycle.

The role involves working with Java, Windows Server, databases, and REST/SOAP APIs, plus travel to client sites as required.