Remote Social Media Support Specialist — Global Team

SupportYourApp; EE. UU.; A distancia; USD 25.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rewards for referrals

Remote work

No time-tracking

Competitive USD compensation

Descripción de la vacante

SupportYourApp is seeking a Social Media Support Specialist to join our remote team. You will respond to customer messages on Facebook Messenger and other platforms, monitor reviews, and help resolve issues with a friendly, on-brand tone.

You’ll use templates and knowledge bases, escalate complex cases when needed, and maintain high response quality while meeting targets. Fluent English (C1) and strong communication are essential, as well as comfort with social media tools and a reliable home

Formación

• Excellent command of English (C1) in speech and writing.
• Experience handling customer requests on social media.
• Strong communication skills and the ability to stay calm and professional with upset customers.
• Ability to multitask and manage several conversations at once.
• Basic computer literacy and quick adaptation to new tools.

Responsabilidades

• Respond to customer messages in Facebook Messenger promptly, accurately, and in a friendly tone.
• Monitor and reply to reviews and ratings on Facebook and other platforms.
• Answer questions and comments on social media posts, resolving issues publicly or via private messages.
• Troubleshoot common issues and escalate complex cases to internal teams.
• Follow up on open conversations to ensure issues are fully resolved.
• Meet response time and quality targets set by the team.
• Use templates and knowledge base while personalizing replies.

Conocimientos

English proficiency

Social media customer support

Strong communication

Multitasking

Problem solving

Basic computer literacy

Reliable home setup

Herramientas

Meta Business Suite

Sprout Social

Hootsuite

Zendesk

Freshdesk

Descripción del empleo

SupportYourApp is seeking a Social Media Support Specialist to join our remote team. You will respond to customer messages on Facebook Messenger and other platforms, monitor reviews, and help resolve issues with a friendly, on-brand tone.

You’ll use templates and knowledge bases, escalate complex cases when needed, and maintain high response quality while meeting targets. Fluent English (C1) and strong communication are essential, as well as comfort with social media tools and a reliable home