Remote Social Media Community Manager

Placements24; United States; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Professional growth

Supportive virtual environment

Job summary

Placements24 is seeking a highly engaging Remote Social Media Community Manager to grow and nurture online communities from anywhere in the United States. You will be the voice of the brand on social channels, building relationships and driving conversations to enhance loyalty.

In this fully remote role, you will monitor channels, respond to comments, and collaborate with marketing to align campaigns. A passion for social media, strong communication skills, and the ability to work independently

Qualifications

• Proven experience managing online communities.
• Excellent written and verbal communication.
• Strong familiarity with social platforms and community dynamics.
• Experience with social listening and analytics tools.

Responsibilities

• Develop and execute strategies to build online communities.
• Monitor channels for brand mentions and conversations.
• Engage with members with timely, on-brand responses.
• Foster a positive, inclusive community environment.
• Identify customer issues and share insights with teams.
• Collaborate with marketing to align campaigns.

Skills

Community management

Social media strategy

Content creation

Engagement

Analytics

Written communication

Tools

Hootsuite

Sprout Social

Brandwatch

Job description

About the Role

Our client is seeking a highly engaging and proactive Remote Social Media Community Manager to foster and grow their online communities. This position is entirely remote, allowing you to connect with users from anywhere. You will be the voice of our client on social media, responsible for building relationships, driving conversations, and enhancing brand loyalty. The ideal candidate is passionate about social media, possesses excellent communication skills, and thrives in a dynamic, customer-facing role. This is an excellent opportunity for someone looking to make a significant impact on brand perception and customer engagement from a remote setting.

Key Responsibilities

Develop and execute strategies to build and nurture online communities across various social media platforms. Monitor social media channels for brand mentions, relevant conversations, and user-generated content. Engage actively with community members by responding to comments, questions, and messages in a timely and on-brand manner. Foster a positive and inclusive community environment, encouraging member participation and interaction. Identify and elevate customer issues or feedback to relevant internal teams (e.g., customer support, product development). Create and share engaging content (posts, polls, Q&A) that sparks conversation and increases community involvement. Track and report on community engagement metrics, sentiment analysis, and overall community health. Identify brand advocates and influencers within the community and explore opportunities for collaboration. Collaborate with the marketing team to align community initiatives with broader campaign strategies. Stay updated on social media trends, community management best practices, and platform updates.

Requirements

Proven experience as a Social Media Community Manager, Social Media Specialist, or similar role. Demonstrable experience in building and managing online communities. Excellent written and verbal communication skills, with a friendly, empathetic, and professional tone. Strong understanding of various social media platforms and their respective community dynamics. Experience with social media management and listening tools (e.g., Hootsuite, Sprout Social, Brandwatch). Ability to handle customer inquiries and resolve issues effectively and empathetically. Proficiency in analyzing community engagement metrics and reporting on insights. Self-motivated and able to work independently in a remote environment. Strong organizational skills and attention to detail. A passion for connecting with people and building relationships online.

Benefits

This is a fully remote position offering ultimate flexibility. Our client provides a competitive salary, opportunities for professional growth, and a supportive virtual work environment. You will be empowered to shape and manage vibrant online communities, contributing directly to brand success and customer satisfaction. Benefit from a company that values connection and communication.