Remote SOC Support Specialist — Incident Liaison

Justremote; United States; Remote; USD 50,000 - 65,000; Full time

Benefits offered by this job

Remote work

Generous paid time off

Parental leave (12 weeks)

Medical, dental, vision benefits

401(k) with 5% match

Stock options

Home office reimbursement

Education and development allowance

Digital reimbursement $75/month

BetterUp coaching

Job summary

Huntress is seeking a remote SOC Support professional to triage and manage the global support queue, balancing new requests with ongoing incident work and follow-ups. The role emphasizes clear, empathetic partner communication across email, chat, and outbound calls for incident reports and security questions.

The ideal candidate will translate SOC findings into actionable guidance, participate in complex incident calls, and maintain thorough ticket records while collaborating with

Qualifications

• Foundational understanding of cybersecurity concepts.
• Strong written and verbal communication skills.
• Ability to remain calm, empathetic, organized, and solution-focused.

Responsibilities

• Triage and manage work in the global SOC Support queue, balancing new requests, active incident work, follow-ups, research, and longer-running investigations.
• Provide clear, timely partner support through email, chat, and outbound calls for incident reports, escalations, SIEM questions, and security concerns.
• Translate SOC findings and incident reports into practical guidance partners can act on.
• Lead or support partner calls for high-severity or complex incidents with organized timelines and ownership.

Skills

Cybersecurity concepts

Written and verbal communication

Calm under pressure

Process-driven

Job description

Huntress is seeking a remote SOC Support professional to triage and manage the global support queue, balancing new requests with ongoing incident work and follow-ups. The role emphasizes clear, empathetic partner communication across email, chat, and outbound calls for incident reports and security questions.

The ideal candidate will translate SOC findings into actionable guidance, participate in complex incident calls, and maintain thorough ticket records while collaborating with