Remote ServiceNow & Power BI Engineer – Multi-Domain IT Ops

GovCIO; Cheyenne (WY); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a proactive ServiceNow and PowerBI engineer to manage a large, multi-tenant ServiceNow environment with domain separation and security-conscious configurations. You will architect data pipelines, develop Power BI dashboards, and collaborate with cyber, cloud, and analytics teams.

The role requires U.S. citizenship, a Secret clearance, and strong cross-functional communication. This is a remote-friendly, Federal/large enterprise-facing position with competitive compensation.

Qualifications

• Bachelor’s degree and 8+ years of experience (or commensurate)
• 4–7 years of progressive experience in IT systems administration, enterprise platform engineering, and business intelligence reporting.
• ServiceNow Multi-Domain Expertise: Demonstrable hands-on experience administering and configuring ServiceNow instances utilizing Domain Separation and complex tenant architectures.
• ServiceNow Configuration: Strong proficiency with core ServiceNow components, including Flow Designer, Workflow Editor, Service Catalog, Business Rules, Client Scripts, ACLs, and Update Sets.
• Power BI & Data Modeling: Proven experience building multi-source Power BI dashboards, advanced DAX calculations, Power Query/M transformations, and Row-Level Security (RLS).
• Data & Scripting Skills: Working knowledge of SQL, relational data structures, JavaScript, and REST/SOAP APIs.
• Security & Systems Integration: Familiarity with role-based access control (RBAC), identity provisioning, and enterprise IT security baselines.
• Strong analytical and troubleshooting skills with the ability to resolve cross-domain visibility and inheritance issues.
• Excellent interpersonal and technical communication skills for working with cross-functional stakeholders.
• U.S. citizenship is required.
• Must be able to obtain and maintain a U.S. Government Secret clearance.

Responsibilities

• Administer and maintain a large, multi-domain ServiceNow enterprise instance, ensuring tenant isolation, proper domain hierarchy, and data segregation.
• Manage domain-specific configurations, overrides, user provisioning, group assignments, and role-based access controls (RBAC) across distinct business units or client organizations.
• Oversee instance health, system clones, sub-production environment synchronizations, and routine patch/family release upgrades in a heavily customized environment.
• Maintain and update Access Control Lists (ACLs), UI Policies, Client Scripts, and Business Rules with strict adherence to domain boundaries.
• Perform ongoing platform tuning, database indexing reviews, table cleanups, and system log monitoring to maintain optimal performance.
• Design, build, and maintain custom ServiceNow applications, catalog items, record producers, and Flow Designer workflows tailored to multi-tenant operational needs.
• Configure and support automated approval matrices, SLA definitions, and custom task routing logic.
• Troubleshoot complex script issues, domain-visibility defects, and workflow execution errors.
• Support integration points connecting ServiceNow with enterprise identity providers, IT asset inventories, and external monitoring platforms.
• Enforce release management procedures, update set validation, and migration governance across Development, Test, and Production instances.
• Connect, extract, and transform operational and transactional data from ServiceNow tables, database views, and external data sources into Microsoft Power BI.
• Design normalized data models and implement complex DAX measures, calculated columns, and metrics.
• Build, deploy, and maintain executive-level dashboards, operational scorecards, and custom reports that accurately reflect multi-domain organizational performance.
• Implement Row-Level Security (RLS) and Power BI workspace governance to mirror ServiceNow domain data access controls.
• Schedule, monitor, and optimize automated dataset refreshes and report performance.
• Coordinate with cybersecurity teams to enforce baseline security configurations, vulnerability remediations, and compliance mandates (e.g., NIST, DISA STIGs).
• Maintain detailed system architecture documentation, SOPs, data dictionaries, and domain administration runbooks.
• Participate in Agile ceremonies, backlog grooming, sprint planning, and user story estimations.

Skills

ServiceNow Administration

Power BI Development

SQL / REST APIs

RBAC / Security Baselines

Script Debugging

Education

Bachelor’s degree or commensurate experience

Tools

Flow Designer

Update Sets

ACLs / UI Policies

Job description

GovCIO is seeking a proactive ServiceNow and PowerBI engineer to manage a large, multi-tenant ServiceNow environment with domain separation and security-conscious configurations. You will architect data pipelines, develop Power BI dashboards, and collaborate with cyber, cloud, and analytics teams.

The role requires U.S. citizenship, a Secret clearance, and strong cross-functional communication. This is a remote-friendly, Federal/large enterprise-facing position with competitive compensation.