Remote Entry-Level Client Experience Specialist

Talentoma; Alabama; On-site; USD 32,000 - 45,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Client Specialist to support client communication, service requests, information management, and follow-up from a home office. This full-time role is ideal for detail-oriented professionals who enjoy helping clients navigate routine questions.

You will respond to routine inquiries via approved channels, document conversations, coordinate simple client-service tasks, and escalate complex issues as needed.

Qualifications

• Strong verbal and written communication.
• Excellent listening and interpersonal skills.
• Comfortable working directly with clients.
• Strong attention to detail.
• Basic computer and internet skills.
• Willingness to learn client-service and CRM platforms.
• Good organizational and time-management abilities.
• Professional approach to customer communication.
• Comfortable working independently in a remote setting.

Responsibilities

• Respond to routine client questions through approved communication channels.
• Gather information needed to understand client requests.
• Document conversations, requests, and follow-up needs.
• Coordinate routine client-service activities.
• Schedule follow-up conversations when appropriate.
• Monitor open client requests and assigned tasks.
• Escalate complex issues to the appropriate team.
• Communicate updates professionally and clearly.
• Help maintain a consistent and organized client experience.

Skills

Communication

Listening

Client-facing

Attention to detail

Time management

CRM platforms

Independence

Remote work

Organizational skills

Job description

Talentoma is seeking an entry-level Remote Client Specialist to support client communication, service requests, information management, and follow-up from a home office. This full-time role is ideal for detail-oriented professionals who enjoy helping clients navigate routine questions.

You will respond to routine inquiries via approved channels, document conversations, coordinate simple client-service tasks, and escalate complex issues as needed.