Remote Service Operations & Strategy Manager

Siemens Healthineers in; Austin (TX); On-site; USD 120,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Varian Medical Systems, a Siemens Healthineers company, is seeking a Manager, Service Operations and Strategy to lead end-to-end service operations and strategic initiatives. The role emphasizes improving uptime, customer value, and cross-functional collaboration across engineering, manufacturing, supply chain, quality, and commercial teams.

This position can be performed remotely with at least 25% travel, and offers a comprehensive benefits package and opportunities for leadership development

Qualifications

• Bachelor's degree with 7+ years of experience in manufacturing, service engineering, or operations leadership.
• 4+ years of people leadership experience, with a track record of leading teams in manufacturing, service, or operations environments.
• Ownership of end-to-end operational processes, including driving efficiency, scalability, and continuous improvement.
• Experience partnering cross-functionally with engineering, manufacturing, supply chain, quality, and commercial teams to drive business outcomes.
• Strong working knowledge of ERP and CRM systems (SAP and Salesforce preferred) and data-driven decision making using productivity and analytics tools
• Experience leading or contributing to process optimization, cost reduction, or service delivery improvements.
• Experience managing P&L, budgets, or cost targets.
• Strong understanding of customer experience and service delivery performance metrics.
• Demonstrated ability to lead organizational or operational transformation initiatives.

Responsibilities

• Work with outside service providers to ensure defined up-time and service performance defined is met.
• Interact with global sales colleagues to ensure regional support is meeting and exceeding organizational standards.
• Develop proactive measures to ensure service-related activities are formulated to support broader commercial initiatives.
• Create and model customer value propositions for service processes and initiatives.
• Engage and ensure operational readiness for New Product Introduction (NPI) initiatives.
• Drive ownership and execution of business-wide programs relating to service and installation management.
• Drive compliance with legal and regulatory requirements within function.
• Demonstrate capabilities as a people leader that acts within a 'player-coach' mentality; driving results while supporting career development opportunities for team.

Skills

End-to-end operational processes

ERP knowledge

CRM knowledge

Data-driven decision making

Process optimization

P&L management

Cross-functional collaboration

People leadership

Regulatory compliance

Strategic planning

Education

Bachelor's degree in Engineering/Business/Operations

MBA or advanced degree a plus

Tools

SAP

Salesforce

Job description

Varian Medical Systems, a Siemens Healthineers company, is seeking a Manager, Service Operations and Strategy to lead end-to-end service operations and strategic initiatives. The role emphasizes improving uptime, customer value, and cross-functional collaboration across engineering, manufacturing, supply chain, quality, and commercial teams.

This position can be performed remotely with at least 25% travel, and offers a comprehensive benefits package and opportunities for leadership development