Service Operations Manager — Client Delivery & Growth

EMSAR - Equipment Management Service and Repair; Wilmington (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

EMSAR, Equipment Management Service and Repair, headquartered in Wilmington, OH, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in Healthcare, Laboratory, and Self-Service Kiosk.

We are seeking a Service Operations Manager to ensure operational success for multiple clients, develop client playbooks, educate teams, and drive profitable growth while delivering top-quality service and meeting contract terms.

Qualifications

• Bachelor’s degree in business/management or related field.
• 5-7 years of client-facing support or management experience.
• Strong interpersonal and written communication skills.
• Proficiency with Microsoft Office Suite and cloud-based software.

Responsibilities

• Identify trends that impact service delivery, contractual obligations and financial expectations.
• Lead Client “playbook” development for new accounts and service offerings.
• Educate internal teams on client requirements and expectations.
• Oversee successful implementation and ongoing execution of client service agreements or projects.
• Track EMSAR performance against agreement terms and internal expectations.
• Retain and grow assigned accounts through strong delivery and relationship building.

Skills

Client facing

Communication skills

Interpersonal skills

Education

Bachelor's Degree in business/management or related field

Tools

Microsoft Office Suite

Salesforce

ServiceMax

Job description

EMSAR, Equipment Management Service and Repair, headquartered in Wilmington, OH, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in Healthcare, Laboratory, and Self-Service Kiosk.

We are seeking a Service Operations Manager to ensure operational success for multiple clients, develop client playbooks, educate teams, and drive profitable growth while delivering top-quality service and meeting contract terms.