Remote Business Analyst - Service Management

Pearson; Jackson (MS); Remote; USD 60,000 - 75,000; Full time

Job summary

Pearson Virtual Schools (PVS) is seeking a motivated Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery and solution validation for students, families, educators, and school operations.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem-solving abilities,

Qualifications

• Bachelor's degree in Business, Information Systems, Analytics, Education, Technology, or related field.
• 2-4 years of experience in Business Analysis, Operations Analysis, Process Improvement, Product Support or a related role.
• Demonstrated experience gathering and documenting business and functional requirements.
• Strong analytical and problem-solving skills.
• Experience collaborating with cross-functional stakeholders.
• Experience using Salesforce or similar enterprise applications.

Responsibilities

• Participate in discovery efforts to understand business problems, user needs, operational challenges, and strategic opportunities.
• Conduct stakeholder interviews, process reviews, and requirements gathering sessions with support from senior team members when appropriate.
• Analyze business processes and identify opportunities for optimization, simplification, automation, and improved efficiency.
• Document current-state and future-state business processes using structured analysis techniques.
• Develop and maintain business requirements, process flows, user stories, use cases, and acceptance criteria.
• Translate business needs into clear and actionable documentation for product, engineering, and operational teams.
• Support stakeholder alignment by facilitating discussions and documenting decisions.
• Ensure requirements support defined business objectives and success measures.

Skills

Business Analysis

Stakeholder Management

Data Analysis

Requirements Gathering

Cross-functional Collaboration

Salesforce

Presentation Skills

Education

Bachelor's degree in Business/IS/Analytics

Tools

Salesforce

Job description

Pearson Virtual Schools (PVS) is seeking a motivated Business Analyst to support business and product decisions through data analysis, process evaluation, and stakeholder collaboration. This role partners with Product Management, School Operations, Technology, and Engineering to drive discovery and solution validation for students, families, educators, and school operations.

The ideal candidate combines strong analytical skills with curiosity, systems thinking, and problem-solving abilities,