Remote Service Experience Coordinator

Newhorizonscareergroup; Lansing (MI); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work environment

Structured initial training

Job summary

Newhorizonscareergroup is seeking a Service Coordination Specialist in a remote role based in the United States. The role focuses on coordinating services, managing details, and ensuring requests are handled accurately from start to finish.

You will communicate with customers to understand needs, research options, coordinate services, review details for accuracy, and maintain organized records. A customer-focused, detail-oriented approach and strong organizational skills are essential.

Qualifications

• Strong organizational and coordination abilities.
• Clear written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Customer-focused and solution-oriented approach.
• Good research and information-gathering abilities.
• Ability to manage multiple requests and priorities.
• Comfortable using online systems and digital tools.
• Ability to work independently and manage responsibilities.

Responsibilities

• Understand service needs, preferences, and priorities with customers.
• Research available options and services based on requests.
• Coordinate reservations, services, and arrangements.

Skills

Organizational skills

Communication

Attention to detail

Customer-focused

Research skills

Multi-tasking

Digital tools

Independent work

Follow-through

Hospitality/customer service

Tools

Online systems

Job description

Newhorizonscareergroup is seeking a Service Coordination Specialist in a remote role based in the United States. The role focuses on coordinating services, managing details, and ensuring requests are handled accurately from start to finish.

You will communicate with customers to understand needs, research options, coordinate services, review details for accuracy, and maintain organized records. A customer-focused, detail-oriented approach and strong organizational skills are essential.