Remote Service Engineer

EPC Power Corp; Poway (CA); Remote; USD 85,000 - 120,000; Full time

Job summary

A leading company in the energy sector is seeking a Remote Service Engineer to perform technical support for customer equipment. The role involves independent troubleshooting, commissioning, and maintenance while ensuring customer expectations are met or exceeded. Ideal candidates will have a background in engineering, strong problem-solving skills, and the ability to work collaboratively within a team.

Benefits

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Paid Time Off

Tuition Reimbursement

Qualifications

• 3 years energy industry experience.
• Experience commissioning multi-MW energy projects.
• Familiar with commercial and industrial electrical power (480Vac, 3p).

Responsibilities

• Provide remote maintenance, commissioning, diagnostic troubleshooting, and repair services.
• Coordinate changes to ensure minimal equipment downtime.
• Act as the single point of contact for all connected equipment.

Skills

Problem Solving

Troubleshooting

Communication

Education

Bachelor’s degree in Engineering, Physics, or a similar technical field

2-year technical certificate

Tools

Salesforce

Oscilloscopes

Multimeters

Soldering Stations

Signal Generators

DAQ

Job description

Description

A Remote Service Engineer serves as a technical and administrative Engineer for remote support of customer equipment. In this role a Remote Service Engineer will complete customer service assignments including remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems. The Remote Service Engineer will also be the single point of contact for all connected equipment.

Responsibilities:

• Provide remote maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment.
• Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power’s recommendations and best practices.
• Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.
• Accurately report and update all equipment histories. Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers Engineers.
• Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.
• Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.
• Capable of reading applicable drawings and technical manuals.
• Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.
• Ensure all work complies with customer and EPC Power safety policies and procedures. Provides suggestions for safety improvements.
• Other duties and responsibilities within the scope of position as needed or assigned.
• Work with the Remote Service Manager to ensure sub-24-hour response time to all customer inquiries and requests for technical support.
• Monitor and maintain all connected equipment while being the customer’s single point of contact for connected sites.

Requirements

• Bachelor’s degree in Engineering, Physics, or similar technical field or combination of experience and an applicable 2-year technical certificate.
• Ability to understand and comply with all customer and EPC Power safety policies.
• Experience commissioning multi-MW energy projects
• Experience with typical commercial and industrial electrical power (480Vac, 3p)
• Willing to travel domestically up to 25% of the time
• Strong problem-solving and troubleshooting skills
• Ability to work well within a team and clearly communicate technical progress and challenges

Desired Skills:

• Experience with Salesforce
• Familiar with typical commercial and industrial cabinet wiring, documentation, wiring harnesses
• 3 years energy industry experience.
• Experience with CANBus and Modbus Communication
• Hands on lab skills, prototyping, testing, and cable harness fabrication
• Familiar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQ

Benefits:

• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Life Insurance
• Paid Time Off
• Tuition Reimbursement

EPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary: $85,000 - $120,000