Remote Service Desk Technician I: Elevate Client Support

iT1; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Vacation

Paid Holidays

401K Plan with company match

In-house fitness center

Job summary

iT1 is seeking a Service Desk Technician I to join our Remote Service Desk team. You will provide professional support via phone, email and chat to corporate clients, troubleshoot Outlook and Windows issues, and assist with VPN and remote access problems.

The role requires 1-3 years in a service desk or call center environment, strong communication, and solid organizational skills. A HS Diploma or GED is required, with opportunities to grow in a supportive culture.

Qualifications

• 1-3 years' experience in call center or service desk environment.
• Familiarity with Windows OS and Office 365 products.
• Experience using Active Directory for user account tasks.

Responsibilities

• Provide support via phone, email and chat to employees of corporate clients.
• Troubleshoot Outlook and Windows 7/10/11 issues.
• Assist users with VPN connectivity and remote access problems.
• Document and track issues with ticketing systems.
• Maintain punctual attendance and professional conduct.

Skills

Customer service

Communication skills

Time management

Organization

Self-starter

Interpersonal skills

Documentation skills

Remote support

Education

High School Diploma/GED

Tools

Active Directory

Office 365

Outlook

Ticketing systems

Remote access tools

Job description

iT1 is seeking a Service Desk Technician I to join our Remote Service Desk team. You will provide professional support via phone, email and chat to corporate clients, troubleshoot Outlook and Windows issues, and assist with VPN and remote access problems.

The role requires 1-3 years in a service desk or call center environment, strong communication, and solid organizational skills. A HS Diploma or GED is required, with opportunities to grow in a supportive culture.