Remote Service Desk Analyst - Secret Clearance Eligible

GXM Technologies LLC; Richmond (VA); Remote; USD 70,000 - 80,000; Full time

Job summary

GXM Technologies LLC seeks a remote Service Desk Analyst to support USAF DoD DevSecOps platforms. You will triage incidents, provision accounts, manage access via Keycloak and Jira/Confluence, and assist with GitLab and Mattermost administration.

You’ll document steps, follow least-privilege policies, and collaborate with distributed teams to resolve issues during core business hours. U.S. citizenship and Secret clearance eligibility required.

Qualifications

• U.S. citizenship required.
• Strong customer service and communication skills.
• Ability to troubleshoot and document work accurately.
• Experience with identity/access management and Atlassian tools preferred.

Responsibilities

• Serve as primary point of contact for customer incidents, questions, and service requests.
• Perform initial incident triage and resolve Tier 1/2 requests when possible.
• Support onboarding, account provisioning, authentication, and access management using Keycloak.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Security clearance

Education

Associate or Bachelor’s degree in IT/CS/Cybersecurity

DoD 8140 certifications (preferred)

Tools

Jira

Confluence

GitLab

Mattermost

ServiceNow

Job description

GXM Technologies LLC seeks a remote Service Desk Analyst to support USAF DoD DevSecOps platforms. You will triage incidents, provision accounts, manage access via Keycloak and Jira/Confluence, and assist with GitLab and Mattermost administration.

You’ll document steps, follow least-privilege policies, and collaborate with distributed teams to resolve issues during core business hours. U.S. citizenship and Secret clearance eligibility required.